The NAEO Superior Agent Service Award program is a "mystery caller" program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges, over a 6-month period running from July through January. The mystery callers will conduct a test call based on the client profile information members provide when registering to participate in the program.
At the completion of the program, two independent judges will listen to the call recordings and assess a score based on a pre-determined point scoring process. Only companies who achieve an overall score of 80 percent or higher will receive the Superior Agent Service Award, presented at the NAEO Annual Conference.
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NAEO Errors and Omissions Program - Learn more here.
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2017 NAEO IS Summer Series - Save the Date - August 14—17. More details here.