Member Testimonials

NAEO Member Testimonials

Download the Membership Packet to read more about why
it pays to be a member of NAEO.

"I just want to extend a sincere thank you to the many of you at both Amtelco and within NAEO who have assisted our company with our I.S. transition. Being part of this group has allowed us to be many months ahead of where we would be on account transition without all of the excellent advice and support we have received. Special thanks to Theran Mossholder who has supported our insane idea of starting CBA by creating a 20 page script for one of our most complicated medical groups. I’m not sure what I was thinking with the idea of start big and then it will be downhill!”

Laurie Blow
CVC Paging - Advanced Answering Center
Rutland, VT

"Our company didn't join NAEO because we purchased Amtelco equipment; we purchased Amtelco equipment so that we could join NAEO!!”

Scott Lyons
Extend Communications
Brantford, ON

"One of the best investments we have made was to become members of NAEO. Not only have dear friendships been made, but, the sharing of knowledge has been priceless. Many times I have gained ideas from others that I have incorporated into our system. I have never been involved in a group that was so willing to share their expertise, experience and knowledge with others.”

Marie McGuire
AnserTel
Athens, Alabama

"The friendships you make are priceless! My membership led to my participation in a profit club which enabled me to learn from six of the smartest NAEO industry leaders in the country. Their sharing enables me to go from working in my business to working on it. We were able to grow it by a factor 4 and raise the profitability from break even to enviable margins! Many of those same NAEO members gave unstintingly of themselves as we struggled to overcome a fire and 72 hour service interruption.

Every day of the year as a member carries the opportunity to learn from your peers , dial strings, scheduling techniques, employee relations, SIP challenges and opportunities, server virtualization , IS tips & tricks and on & on . I cannot imagine where I might be without this organization and the people who have made it so great for the past 26 years!”

Tom Gelbach
ProComm
Greenville - Raleigh - New Orleans - Hilo

"We have been struggling with Music On Hold! We tried radio, CD player, IPod, all with minimal success. Due to the fact that our server room is a busy, crowded high traffic area with 300+ servers, we needed a solution that did not require much space. We were quoted $1000+ per month to have piped in music. This was not an expense we could afford, but we really needed the Music on Hold. A conversation on the listserv caught my eye. One of the members talked about a device they used, and included the link to purchase. The very small USB device cost just over $50, and works with free software. We had it up and running in a week or two and it has worked perfectly ever since! A $50 total expense, as opposed to $12,000 per year! Now THAT is a cost saving!”

Betty Bouchie
QEII Health Sciences Center
Halifax, NS

"I truly believe Amtelco is my partner, not just my vendor. I also see great value in the information sharing of NAEO, which has proved very valuable to us over the years.”

Michael Roveland
Bassett Healthcare Network
Cooperstown, NY

"We are in the midst of a Telecom upgrade, and having Kevin Beale on the line to describe the Infinity product, and answer questions from Avaya, Cisco, and Microsoft was most re-assuring. Just one example of why I value our relationship with Amtelco. Their flexibility is unparalleled.”

Michael Roveland
Bassett Healthcare Network
Cooperstown, NY

"A huge benefit of NAEO is the members. It is like having your own consultant whenever you need one and for a variety of topics. Any one of the members would be happy to help you set up a new feature or point you to documentation you might need. It is like having many mentors to help you learn and increase your skills without having to pay for a training class. "

Gail Russell
Salina Regional Health Center
Salina, KS

"Just a note to tell all of you how much I appreciate your conducting a great meeting! I am comfortable that NAEO is in good hands and I am comfortable that I have made the correct purchase in Amtelco. It is wonderful that you guys are working together for yourselves and the industry.

I hope as the years go by that you can maintain the closeness with each other and along the way have a lot of fun! You truly are the future of this business.”

Barry Denson
North American Call Center
Tallahassee, FL
(Talking about Gerald Brosseau and Theran Mossholder and the IS Seminar)

"I really enjoyed this seminar. Each presenter passed on workable knowledge clearly and in a concise manner. The entire seminar opened my eyes to techniques that will directly benefit NACC and what I enjoyed more than anything is passing down my knowledge to those who are new to IS environment. The hands on exercises and one-to-one assistance created an open and less intimidating environment. Maybe it was the combined personalities of all the presenters, but the atmosphere was kind, relaxed, and engaging. The venue is conveniently located not only for travel but for site-seeing as well. The Marriott staff did an excellent job - did we have a few bumps in the beginning, sure, but what seminar doesn't and the staff responded quickly and appropriately (electrical sparks and all).

Thank you so much for your time and effort. "

Pam D'Ambrosio-Denson
North American Call Center
(Talking about IS Seminar)

Thank You Preferred Vendors

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    1000 Westgate Dr | Suite 252 | St. Paul, MN 55114
    Phone 800-809-6373 | Fax 800-809-6374 | Email management@naeo.org
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