NAEO Webinar
XLScheduler

Speaker: Hans Wilhelmsson, Owner and CEO, XLScheduler

XLScheduler is a Work Force Management system designed for Tele Answering Services and Contact centers to help improve profitability and service levels and yet being affordable also for the smaller sites.

The presentation is made by Hans Wilhelmsson, owner and CEO of XLScheduler since 1997 and will cover the following parts:

• Forecasting based on historic data
• Personnel module (Requests, availabilities, skills etc)
• Optimization and scheduling
• Agent score card and agent occupancy and adherence reporting
• Time attendance based on log times, stamped times or scheduled times
• Transfer to pay roll
  

System Requirements:
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.3.9 (Panther®) or newer

Register your webinar seat now.