Speaker Bios
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Greg Beale

VP of Customer Operations, Amtelco

Greg Beale started working at Amtelco in August of 1981. He worked in the Manufacturing department with Materials Management until moving onto the Field Engineering Team in 1991. He is currently VP of Customer Operations.



Kevin Beale

Software Research and Development Vice President, Amtelco

Kevin Beale, Software Research and Development Vice President – Kevin heads up AMTELCO’s software development team of 15 full time software developers, 2 full time technical writers, plus 2 part time interns. Hired in 1983 as a final assembly and test technician, Kevin was quickly sent on the road as a field service and installation technician, he then came off the road and joined the EVE support group and also handled project management duties for new installations. He joined the software department as a programmer in 1991, was named department manager in 1995, and became a vice president in 2012. Kevin holds an associate’s degree in electronics engineering from the Wisconsin School of Electronics, now Herzing College of Technology.



Rob Beattie

Rob Beattie

Programmer, Answerplus

Rob joined Answerplus in 1994 at the age of 17 as a CSR. Over the years, he has held various positions, such as Supervisor, Manager of Operations, Manager of IT, and now back to where his heart and passion truly lies, which is as a full time Programmer.



Laurie Blow

Laurie Blow

Operations Manager, Advanced Answering Center

Laurie is the Operations Manager at Advanced Answering Center in Vermont and has been actively involved in NAEO since 2001. She has served on the Board of Directors twice and has chaired the Conference, Education and Membership Committees. Laurie has hands on experience with every role in the call center. Applying the philosophy of leading by walking beside your people has allowed her to build a stronger team approach to a successful transition from Infinity to Intelligent Series.

Laurie graduated from Castleton University and enjoys traveling, history and outdoor adventures.



Mike Burkinshaw

Mike Burkinshaw

Managing Director, CommLink

I'm the Brit so if you don't understand any of this, it's because it's written in English :--)

I've been running CommLink for 20 years and have extensive experience in the industry. Our site is 100% commercial working with clients from sole traders through to multi-national corporations and our new and unique prepay answering product has introduced a whole new market to us.

My background is in IT, Strategy, and Quality Management Systems. I also have the dubious honour of being the only person in the whole of the UK who can program IS scripts and I work out of a building that is only 21 years younger than the US.



Marius Carcimaru

Marius Carcimaru

Director of IT, AnswerPlus

I have started with AnswerPlus in 2013. After 2 years I became the Director of IT and I am responsible of IT for all of our four office across Canada. I have studied and had all my life experience managing and working in the IT. I am responsible not only for managing Technical services but also constantly pushing AnswerPlus to do more and be up to date with latest technologies. I am very passionate about IT and I can tell that in all my 18 years of working in IT there is always something new.



Brian Doherty

Operations Manager, Crocker Communications

I grew up in Ireland and took my first Telecommunications job there in 1999. Since then I've moved through several companies, eventually choosing to move my family to the US in 2011. Shortly after our move, I joined Crocker Communications for my first introduction to Answering Services. What an eye opener that was! This is now my third NAEO Conference and it's been a wild ride so far. Here's to many more!



Pat Dye

Regional Sales Manager for the Telephone Answering Service (TAS), Amtelco

Pat Dye has great depth of experience with many aspects of Amtelco. He started as an installer in 1999, served as project manager in 2001, team leader in 2004, Eastern Sales Manager 2008, sales engineer in 2010, and miSecureMessage Sales Specialist 2013. Pat was recently promoted to his current position as Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco.



Taylor Fawks

Taylor Fawks

IT/Customer Care Associate, Personalized Communications

Taylor started at Personalized Communications in 2009 as a Telephone Service Representative. Her desire to learn led to her quickly advancing to a dispatcher and then an operations supervisor. In 2013 Taylor accepted a position in the IT and Customer Care department where she learned IS programming and honed her customer service and communication skills. She loves using the flexibility of IS to provide customers with (almost) anything they could want in their scripting. 



Gary Gzik

Keynote Speaker

Gary Gzik is an international presenter, trainer, consultant, author, workplace zombie hunter and all-around enthusiastic guy who has been inspiring people and organizations for over 30 years.

As CEO of BizXcel Inc., Gary has worked with hundreds of organizations and over 10,000 individuals through his training and consulting work in the areas of: leadership development, team building, personal development, conflict resolution, train the trainer, effective communication skills, strategic planning and customer service excellence.

He believes that every person and organization has the ability to be exceptional. This philosophy has gained him a solid reputation for producing great results.

He awakens thoughts that motivate people to change the way they look at their lives and the way they do their work.



Jamey Hopper

Jamey Hopper

President, Dexcomm

After receiving an MBA and an MS in Finance from LSU, Jamey worked in banking for 7 years, spent 3 years as a management consultant and 1 year as a hospital administrator before purchasing Dexcomm in 1989. Since that time the company has grown from 18 to 70 employees and from 400 to over 1,000 customers. In 2016 Jamey wrote and published "A Guidebook to Happiness". Be sure to ask him for a copy (they are free!) Greg Beale started working at Amtelco in August of 1981. He worked in the Manufacturing department with Materials Management until moving onto the Field Engineering Team in 1991. He is currently VP of Customer Operations.



Marty Imes

Founder, Ignitor of Business Success, CultureStoke

Ever since Marty was 9 years old, he’s had a burning desire to help organizations grow and succeed. At a young age, he was inspired by watching his mom build a successful answering service out of a glorified storage closet in San Luis Obispo, California. Seeing the sacrifices and hard work it took to grow the company first hand, he always wanted to help. After graduating from San Francisco State University with a marketing degree, Marty joined the family-business as a telephone operator, working his way up to become the Director of Vision & Culture. During his 10-year career, he was instrumental in helping the company reach new heights while transforming the organization into a winning workplace that FORTUNE Magazine listed amongst the Top 25 Best Small Companies to Work For in America.

After the sale of the company in 2016, Marty founded CultureStoke, a California-based coach-sultancy dedicated to helping organizations thrive by putting people first. Today, Marty works with small and medium-sized businesses from around the country and helps organizations reach their goals by attracting and retaining top talent, boosting employee engagement, and building world-class company culture.



Gary Kerner

TAS Sales Manager, Amtelco



Jody Laluzerne

Field Engineering Manager, Amtelco

Jody Laluzerne began employment at AMTELCO in October of 1987 in the Final Assembly and Testing (FAT) area, where he learned about the various products. Jody moved on to work in Field Engineering and in Project Management. He is currently the Field Engineering Manager.

 

Hunter Maskill

AIG

Hunter Maskill joined AIG in 2006 and has held positions of increasing responsibility within both Casualty and Financial Lines. Hunter is the Vice President and Regional Underwriting Manager in the Southeast Zone for all Professional and Cyber Liability products. Before working in the Financial Lines secotr of AIG, Hunter worked as a property and casualty claims adjuster for the AIG Truck Insurance Group. Hunter holds a B.S. with honors in business management from the University of Georgia.

Hunter may be reached at 770-671-2366 or Hunter.Maskill@AIG.com

 

Laura McCormick

Senior Vice President, National Practice Leader, MarketScout

Laura is responsible for the development, growth and expansion of all lines of professional liability as both a wholesale broker and MGA. Laura came to MarketScout with over 20 years of experience in identifying, creating and implementing professional liability insurance program solutions to meet the needs of clients. She started her commercial insurance career in Washington, DC with Sedgwick/Marsh managing professional liability programs for associations for over 10 years. She then managed the Hays Affinity Group Services Professional Liability Division. After relocating to Texas with her family in 2005 she continued her professional liability career on the wholesale side of the buisness working with Burns & wilcox and U.S. Risk. Laura is a graduate of Virginia Tech with a degree in finance. She is a deputized underwriter with the Lloyds of London and an active participant in the Professional Liability Underwriting Society.



Jason Miller

Jason Miller

President, Southern Voices, Inc.

Jason Miller is the President of Southern Voices, Inc. located in Winston-Salem, NC. Jason has been managing the IT infrastructure of Southern Voices for the last nine years. Jason has been in the industry for ten years. Jason has dedicated his time to learning the dynamics of each and every position within the company including: entry level operator, shift leader, shift supervisor, daily operations management, human resources, IT manager and director of sales and marketing. As President of Southern Voices, Inc. Jason has committed tremendous time and resources to enhancing the technical aspects of the company. As an active participant and member of NAEO for the last six years Jason has taught classes at annual conferences and participated in hosting IT webinars. The most recent with a focus on remote desktop and remote operators.



Theran J. Mossholder

President, Newtown Answering Service

Theran is President of Newtown & Flemington Answering Services headquartered in Morrisville, PA. He has been actively involved on the NAEO board since 2012 holding the titles of Education now Professional Development Chair, Communication Vice Chair, and serving as the NAEO President from 2016-2017. Theran has specifically focused in IS where he has given multiple online webinars as well as been the lead presenter at numerous NAEO IS workshops.



Russell Scherker

Information Technology Manager, AnswerFirst

Russell is the Information Technology Manager for AnswerFirst in Tampa. Formerly a member of technology teams with IBM and Motorola, he's spend the last 20+ years working to make technology work better for business.



Eric Smith

Manager, IT, Main Line TeleCommunications

Eric has been the Manager of I.T. for Main Line TeleCommunications since August of 2016, and has been in the industry for over 26 years having started as a telephone agent and working in almost every facet of the call center industry.



Julie Sparklin

Julie Sparklin

Director, Operations & Client Service, Main Line TeleCommunications

Julie has been part of the MLT family for 19 years and she is passionate about the professional success of those she works with. She believes that their individual successes result in client satisfaction and in building a prosperous company.

 

Josh Stevens

Josh Stevens studied Computer Information Systems and Business Management at Indiana Wesleyan University. He consults on business technology and strategy with clients across the US while residing in Southwest Florida. Growing up he enjoyed playing baseball, guitar and woodworking. In his free time today, Josh loves to go mountain biking at several parks throughout Florida. He and his Wife, Sara Lyn, also have a hobby of baking and decorating unique birthday cakes for their daughter, Ella.



Richard Titus

Chief Strategy Officer, Continental Message Solution

I have worked for CMS for 18 years and have held basically every management role including Sales Manager, Director of Business Development, COO, and Chief Strategy Officer. AS CSO I am responsible for developing strategic initiatives, service and personnel development, and marketing.


Adrian Treviño

Adrian Treviño

Director of Operations, Personalized Communications Inc.

Adrian is the Director of Operations at Personalized Communications Inc. in Dallas, Texas. He received his B.A. from the University of Texas and began his career in the Call Center industry in 2000. He's held various positions in Operations, IT, and Customer Service. In addition, Adrian enjoys giving back to his community and the awful joys of parenthood. #BabyTrevi



Rob Van Buskirk

Rob Van Buskirk

HIPAA Compliance Officer, ProHIPAA

Mr. Van Buskirk has over 18 years of Information Technology and Compliance experience centered in Healthcare. His prior experiences include HIPAA, SOX and PCI compliance and security remediation at Anthem BC/BS, IBM Global Services, Wellpoint, ProNerve and Swisslog. He is deeply versed on current and future cloud technologies, Microsoft Office 365, ePHI compliant email platforms, Disaster Recovery roadmaps, Business Continuity roadmaps and Vendor Management.



Jared Zimmer

Jared Zimmer

Group Solutions Consultant, ProHIPAA

Jared joined the ProTrainings family (the sister company of ProHIPAA) in 2010 after graduating from Grand Valley State University with honors in 2010 with a BA in Political Science. Jared's duties include managing the accounts of companies, schools, and other groups who partner with ProTrainings to train their staff, as well as consulting those inquiring about new training solutions to meet their health and safety requirements.



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