NAEO Newslinks

November 2016

Regular Columns

Get Inspired
by Gary Blair

IS: A Spooky Ghost in the Machine?
by Kevin Procter

Upcoming Webinars

Featured Articles

From the Executive Director
by Eric Ewald, CAE

Action Table and Implementation in IS 4.3
by Michael Goumas

NAEO Member Spotlight

NAEO Member Benefit Spotlight

IS Summer Series 2016
by Alana Nikiforuk

Exciting News from the Conference Committee
by Lina Cunningham

Amtelco Annex

The Infinity Resource Board Provides More and Better System Resources
by David Drenk

Build a Custom “Quick Menu” for the IS Supervisor Toolbar
by David Drenk

Search, Copy and Print Archived Messages with IS Messages Archive Retrieval
by David Drenk

Gary Blair

Get Inspired

by Gary Blair

Winter is an etching. Spring is a watercolour. Summer an oil painting. And Autumn a mosaic of them all.

- Stanley Horowitz

Autumn carries more gold in its pocket than all the other seasons.

- Jim Bishop

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Gary Blair

From the Executive Director

by Eric Ewald, CAE

As a student and practitioner of organizational management over the past 22 years I have seen some significant changes. For example, there have been wonderful and practical developments in electronic tools including: member management systems (elaborate specialized databases), websites, online communities, listerves, webinar technology and others.

There has also been shift in something more fundamental, yet not quite as visible as these technologies. Today, much more than 20 years ago, there is a greater expectation by people for relevance, purpose and vision from the organizations with which they associate. Decades ago, more people joined membership-based trade and professional organizations because “that’s what you do”. Today individuals and companies are more critical of their investments of money — and even more significantly, their time and their attention “bandwidth.”

When working with Boards of Directors, I often ask them the following provocative question as a test for organizational mission: “if you decided to go out of business as an organization tomorrow, who would care and why?” Sadly, there are organizations that pause awkwardly at this question and struggle to rattle off some “pretty good” reasons for their existence. I am very proud of NAEO for a variety of reasons — including the wonderful people who make up the membership and, significantly, because NAEO does not balk at this question. Every day as I see traffic on the member listserve, I am seeing evidence of cooperation and assistance around efficiencies and problem solving. Members are helping fellow members save time, save money and improve their individual operations and together, the industry. NAEO’s Board of Directors and committees are active and productive as they create and maintain many relevant resources and benefits for the community of members, including the Service Discount Program, the Operator Education Program, the NAEO Mentor Program, NAEO’s Learning Management System, educational workshops and webinars and an informative (and fun) annual conference among other benefits. In short, we know who would care and why.

What NAEO has done since 1984 is create and maintain functional, relevant and useful programs and services for the right reasons — to help everyone in the course of their work, to help others and themselves develop their businesses and have some fun along the way via some great friendships. When you have people and an organization like this, bringing in new members isn’t as much a matter of “selling” someone on membership. It is really about just making them aware of the organization. NAEOs value speaks loudly for itself. The organization is relevant and beneficial to its members, the members care, leadership cares and on behalf of the NAEO staff team I can tell you we are proud to work for a truly wonderful organization.

Whether you are in a formal volunteer role or not (and if not, we certainly encourage you to consider it!) please know that among the 100,000 nonprofit trade and professional associations in the United States today, NAEO is a gem. I encourage you all to continue to make suggestions, participate, and encourage others to participate and to “talk up” this great organization.

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Kevin Procter

IS: A Spooky Ghost in the Machine?

By Kevin Procter

Know what I like more than Autumn colours? Not much. But I do love colours — especially these spooky Halloween colours. Alas, there are no colours in Amtelco's Message summaries; or are there?

If you look closely, you may just find some ghostly colours — or any other colours — hovering in a not-so-menacing manner, within a crypt — er, I mean, script — just dying to make an appearance.

Yes, it's true — they said it couldn't be done, but I've done it! (I'm not just clowning around here!) You can now add colours and bold text, and all kinds of fun HTML decoration to your message summaries . . . sort of. (To quote John Constantine: “There's always a catch!”)

On the head of your script, bring up the properties menu, and it will present you with a tabbed window that gives you access to the creation of a form with some spooky (or very pretty) colours. Select the General Tab and use the green “plus” at the bottom portion of the window to create a new form.

Add to that form the fields you'd like displayed in the message summary. Then spruce them up, with some spooky colour choices.

Then, when you're ready, add that form to the body of an email. Send the email to yourself for a little self-inflicted demo trickery.

Now, here's the catch: This form will work within IS Emails and faxes only. Whither the poor, seemingly forgotten black and white message slip that goes trick-or-treating alone and probably ends up with a bag full of rocks. Poor little message summary . . . at least it gets to be a little spooky in an email.

Speaking of spookiness, have you noticed that phantom “u” lurking within all the “colour” references? That “u” is a British ghost that yet haunts the hearts of Canadian writers. Spooky, eh?

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Action Table and Implementation in IS 4.3

By Michael Goumas

Today we will talk about having a list of emails (or text devices) that you want to send an email from. And you want to do this without having to hard code each email (or text) or hard code each step in the script. What I mean by this: Let’s say you are coding the script for 10 emails and they either add one or remove one. You would need to go in and remove or add a step.

I will show you how to have a list and use an Action Table and a feature that was implemented in IS 4.3, Split Expression.

Here is my example: I have a field in the script that has the following Text Expression using the Set Field EmailTo = mgoumas@answerfirst.com; mgoumas@bellsouth.net; mine@mine.com; you@example.com. In the past, you would have to have a separate “routine” to send each email independentally… 4 of them. What if you had a large list and didn’t want to maintain how many “steps” or send email elements in the script, and you just wanted to maintain the Text Expression. Here is how I would do it.

This doesn’t look like much — but the heart of this is the first GrabEmail = [EmailTo].

This doesn’t look any different than any other Set Field to another script field. Except we will look at the Split Expression tab on this.

Aha! Normally when you use a Set Field, neither one of these is checked off. In my example I have the Split Expression checked off. This tells the script that we are going to start treating this almost like an array. We also have to tell this element how we are splitting the expression. I normally use a character that is not normally used, the ~ character. But in emails, I use the semicolon (;).

With this example and the Action Table above, I have created a loop. The loop will continue until it runs out of the delimiters.

The first time it runs through the loop, it will grab mgoumas@answerfirst.com. Then it emails the message to that email. Then the action table says to go back to step1 on the action table, which repeats the exact same process. It will grab mgoumas@bellsouth.net. And so forth until the last one it emails. It jumps back to step1 and tries to select the next email, but it is out of emails. So GrabEmail will return a blank text expression. At this time the If (IsEmpty(GrabEmail)) is now True, which tells the action table to jump to step End (stop the looping).

If for some reason you need to reset the list back to the beginning, you can check off Extract first field.

You can use this for all sorts of lists. One use is that I “capture” in my Contact scripts the names of the people we have contacted (dialed, SMS, email, etc.). Then when I deliver the message, I use this same routine to text everyone that I have contacted (whether I reached them or not) that ContactPerson took the call and the rest can “stand down” from the message.

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NAEO Member Spotlight

Member Company: Voice Link of Columbus, Inc.
Contact Person: JoAnn Fussell
Position: CFO

How many years has Voice Link been in business?

We have been in business since 1989 — 27 years.

Where is Voice Link located?

We are excited to have 2 locations now, Columbus and LaGrange, Georgia.

How many years has Voice Link been an NAEO member?

Voice Link has been a member since 2011, so 5 years.

What is the #1 benefit that NAEO has to offer your company?

We really enjoy the conferences every year. During the conferences, we have learned how to use the Amtelco system to better serve our clients and how to use features that will help us grow our business.

Is there one challenge specifically that NAEO members have helped you overcome? Please share details.

The biggest challenge we had was after we purchased the Amtelco system converting our clients over from our old system. We decided to fully convert all our clients using the Intelligent Series contact base. Members of NAEO jumped right in to help us immediately. It took us 2 years to convert all of our clients into the Amtleco system and it was well worth it.

Have you been on the NAEO board or on one of the committees? If so, which ones?

I have never been on the NAEO board or any of the committees. I have volunteered to speak at the conferences on many subjects, like HIPAA and MiSecure.

Have you attended any NAEO Conferences or Summer Series Workshops? If yes, which one(s)?

I have attended all the Conferences since I became a member in 2011. I have been to several of the Summer Series Workshops for the Intelligent Series training. I highly recommend the Summer IS workshop to all members wanting to move their clients over to the Intelligent Series software. I learned so much during those workshops that we are doing so much more for our clients and providing better service.

Which NAEO Conference was your favorite and what was your favorite memory?

My favorite Conference was in Nashville, Tennessee at The Gaylord Opryland. The topic that I really enjoyed was, Why Companies Use Group Interviews. I use the techniques Lisa Phillips mentioned during that session all the time and those techniques really helped us with our hiring procedures.

Do you have any encouraging words for potential members of NAEO?

The key to staying in business today is to join an association that understands your industry and that provides educational opportunities. NAEO understands our industry and offers a variety of educational materials to help you grow your business and provide great customer service to all your clients. I seriously can say that becoming a member of NAEO has been one of the best investments I ever made.

The NAEO Member Spotlight subject is chosen randomly from our membership base. The hope is to provide a glimpse into the rich diversity of our membership, the varied backgrounds from which it springs and share some great stories and experiences from our most valued asset — our members. If you are interested in being featured in our Member Spotlight, please email membership@naeo.org.

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NAEO Member Benefit Spotlight

Who isn’t interested in saving money $$?

Did you know that your NAEO Member Benefit Amtelco Service Contract Discount Program can do just that? In fact, in some cases it can pay for your NAEO membership.

What is the Amtelco Service Contract Discount Program?

The program teaches and tests technicians or managers how to assist with maintaining their Amtelco equipment. By understanding how to perform basic functions you help the Amtelco Field Service team troubleshoot prior to needing their assistance, as well as having a better understanding of your equipment while working with them.

What needs to be done to receive the discount?

A short course and a test are given based on your Amtelco system, either Infinity or Eve. After completing the course, a passing grade on the Internet-based test qualifies you for up to a 10 percent discount (up to $1,000 USD) on your service contract with Amtelco. This discount applies to only new tests/results — but once received, it carries forward on an annual basis providing the member maintains BOTH their NAEO Membership AND an Amtelco Support contract.

And remember, depending on the size of your business, this Amtelco discount literally pays for your NAEO membership!

Where can I find the test?

Visit the NAEO website under Member Benefits and the course/test is just a click away. The link to that area is here where you will first be prompted to login.

What if I am not a member?

Unfortunately this discount program is only for active/current NAEO members. But don’t worry; it’s easy to join and not only receive this great benefit, but many more. Visit our website and join through our Membership area. To help make it easier, the link is here. We look forward to having you join our amazing organization!

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IS Summer Series 2016

by Alana Nikiforuk

August 8-10, 2016, I attended the PDC’s IS Summer Series in Philadelphia, which had nearly 60 attendees! Michael Goumas of AnswerFirst, Marie McGuire of AnswerTel, and Jake Phillips of Responsive Answering Service did a great job in presenting. Their knowledge, experience, and willingness to help is nothing short of fantastic! They applied the scripting to different types of clients, both commercial and medical. Also having Michael Quimby and Jordan Beale from Amtelco there to assist and answer questions was super helpful.

I learned so much that I’m not sure I could capture it all in one article, so here’s a brief summary of this year's seminar:

  • The seminar was held at the Embassy Suites Hotel Philadelphia Airport, which was a great location. The hotel is easy to get to, the rooms are nice and spacious and the staff was friendly and helpful!
  • The food was really good and the nightly “happy hour” was a great time to get together and socialize!
  • One of the first things we received on the first day was our very own IS scripting workbook; such an amazing resource we got to take home!
  • The first day focused on the fundamentals of scripting, including the creation and settings of a new account, information pages, shared fields, call flow and account templates. We then dove in further and started scripting a basic account from scratch.
  • Day two continued with the development of our own script, how to use ‘IF’, ‘list’ and ‘case’ branches, as well as the advanced expression builder. It was a great session, showing the power of these scripting elements. We then continued on to learn contact-based directories and IS On-Call Scheduler.
  • The final day of the seminar expanded on scripting with dispatching and contact based architecture. We learned the power of action tables, contact methods, and directory integration and escalation methods.
  • The seminar concluded with an open question and answer period. Our presenters answered questions from all of the attendees. The amount of knowledge shared in this session alone was fabulous!

I would like to thank Michael Goumas, Marie McGuire, Jake Phillips, Michael Quimby and Jordan Beale for their time and expertise! On behalf of the PDC, I would also like to thank Amtelco (Platinum Sponsor) for all of their support of the seminar. And I can’t forget, thank you to the PDC members who work so hard to make educational opportunities like this possible!

This was my first time attending the IS Summer Series, and I hope to attend again! If you missed this year's, be sure to sign up early for next year's event — it’s a great value! You will come away with increased knowledge, new tips and tricks, and a great group of people to add to your network of NAEO contacts. It’s a win-win for both you and your company!

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Upcoming Webinars

miSecure Messaging

November 9, 2016 | 2:00 pm EST

Host: Mike Crossman
Presenter: Kevin Beale, Amtelco

Join us for the second part of the latest Genesis soft switching and soft agent developments from Amtelco. Attend this webinar if you are interested in reducing your dependence on hardware, increasing your expansion and flexibility, migrating to SIP, and migrating to the Cloud. Register now!

FDC Presents

November 30, 2016 | 2:00 pm ET

Host: Lainya Hohn
Presenters: Deborah Anders and Evelyn Portinari

To use dispatchers or not to use dispatchers, is that your question? Join our seasoned panel of NAEO members to hear them discuss the different ways they use dispatching in their centers to increase the efficiency and accuracy of their staff. Bring your questions and join the discussion — it's sure to be informative! Register today to reserve your spot. Register now!


Webinar Recording: One Call Environment in your Call Center

We held a great webinar on "One Call Environment", presented by Deborah Anders with The Legacy Connection and Michael Goumas with Answer First. Have you heard about One Call or Auto Connect on the list serve or at conference and wondered what it meant or how it works? Deborah and Michael gave us great ways to use these features effectively in our centers. They talked through the steps of converting from a three call environment to a one call environment. Many questions were answered during this webinar including: Should you use the Auto Connect in your center? What are the benefits? Will switching to One Call with Auto Connect make your customers happier?

One Call Environment in your Call Center Webinar

Webinar Recording: Working & Managing Different Generations in the Office

Are you finding that working with and managing different generations in your office can be difficult or challenging? Our webinar speaker, Desiree Bombenon with Sure Call Contact Center, gave a wonderful and very insightful presentation on the different generations with explanations on the mindsets, needs and concerns of each age group. Desiree talked about how to coach and empower different generations to come together as a strong team with the same culture and core values.

Working & Managing Different Generations in the Office Webinar

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Lina Cunningham

You’ve Called for More and We’ve Answered! Exciting News from the Conference Committee

by Lina Cunningham

Each year immediately following conference, the Conference Committee begins to assess both attendee and non-attendee feedback in order to best prepare for the following year. This includes the detail-oriented surveys that are sent out, emails received via the list serve, word of mouth, and direct NAEO member to Conference Committee feedback. We take these submissions very seriously and dissect them one by one to examine our successes, build on any areas in need of improvement — ultimately to provide you, the NAEO members, with the most conten- driven and positively impactful annual conference possible.

This year, a large portion of our Membership shared their voice with us, and we heard it loud and clear! In keeping with that, your Conference Committee is pleased to announce the addition of a new and exciting IS track to our Annual Conference for 2017.

Attendees will now have the option to follow 4 individual tracks throughout the Conference that are focused around Operational, Technical, Owner/Management and IS related content. Each track will offer the same high level of charismatic presenters, with sessions jam-packed with the type of juicy ideas, solutions, and takeaways that we have all come to expect from an NAEO event!

Session descriptions and speaker bios will be coming soon, so please keep an eye on the NAEO website, our Facebook Page, and Newslinks for information as it becomes available.

From March 12-15, 2017, we will be Trailblazing the Future in San Antonio, Texas, at the Hilton Palacio del Rio Hotel for our Annual Conference and Advanced Technical Workshop. Save the date, my friends, as this is one you aren’t going to want to miss!

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David Drenk

The Infinity Resource Board Provides More and Better System Resources

by David Drenk
All rights reserved © May 2016
Contact: insider@amtelco.com

The Amtelco XDS Technologies H.100 Infinity Resource Board provides all of the resources the Infinity server needs for switching, conferencing, voice recording and playback, and for system scalability. The Infinity Resource Board is a replacement for the XDS MC-3 Board in the Infinity server hardware configuration.

The Infinity Resource Board is equipped with 256 ports for the recording and playback of audio signals on the H.100 bus. This is double the number of voice ports on the MC-3 Board. The Infinity Resource Board also provides four analog input ports for such functions as music on hold, which is a significant increase over the single port on the MC-3 Board and the two ports provided on the XDS T1 Board.

The Infinity Resource Board provides conferencing facilities for up to 254 conferences with a total of 512 participants. This is more than twice the capability of the four-port T1 Board. Other conferencing capabilities on the board include individual DTMF (Touch-Tone) detection for each conference participant, a clamping function that prevents conferees from hearing DTMF tones generated by other conferees, and the ability to insert recording alerting tones into calls.

The Infinity Resource Board also provides resources to connect up to 2,048 H.100 bus timeslots to other timeslots on the bus. This connectivity delivers the scalability to support up to 150 operators with a single Infinity server chassis.

Requirements:

  • Infinity 5.61.16 or later

Amtelco Part Number: 257L167

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David Drenk

Build a Custom “Quick Menu” for the IS Supervisor Toolbar

by David Drenk
All rights reserved © February 2015
Contact: insider@amtelco.com

IS Supervisor Setup features settings to build a custom “Quick Menu” of links to applications and websites. Configuring the Custom Menu settings adds the Quick drop menu to the IS Supervisor Toolbar. The hyperlinks on this menu can be used to launch applications, to open files in other applications, and to open web pages in the computer’s default web browser or the web browser built into IS Supervisor.

The Custom Menu settings are located in the Supervisor Configuration Utility. To open the Supervisor Configuration Utility from the IS Supervisor login screen, press CTRL + F12 or open the Connection menu and click the Settings command. To open the Supervisor Configuration Utility from the IS Supervisor Home Screen, click the Tools menu and select the Supervisor Settings command.

Click the Custom Menu hyperlink on the Supervisor Setup Navigation Menu. The Custom Menu page is displayed.

The Custom Menu page is used to create the Quick menu on the IS Supervisor Toolbar.

Creating a Quick Menu Hyperlink

To add a new hyperlink to the Quick menu, click the New icon.

The common settings for creating a Quick menu hyperlink are displayed in the upper right pane of the Custom Menu page.

Name

The Name field is used to create a descriptive name that identifies the purpose of the link. The value in this field only is displayed on the Custom Menu page and is not displayed in the Quick menu.

Type a descriptive name for this hyperlink.

Shortcut

The Shortcut field determines the text that is displayed on the Quick menu.

Type the text that you want to display on the Quick menu in the IS Supervisor Toolbar.

Type

The Type setting determines the type of hyperlink created.

  • Select “Application” to create a hyperlink that launches an application.
  • Select “WebSite” to create a hyperlink that launches a web page.

The settings displayed in the lower right pane of the Custom Menu window vary depending on which type is selected.

Executable Path

The Executable Path field is displayed when Type is set to “Application.” The Executable Path is the path to the executable file that launches the application.

Type the path to the executable file that launches the application, or click the Ellipses buttonto browse for the file.

If you browse for an executable file, select the executable file that you want to launch and then click the Open button.

The path and the file name are displayed in the Executable Path field.

Filename

The Filename field is displayed when Type is set to “Application.” The Filename is the path to a file to open in the application. This setting is optional, but can be used to open a file within the application that is launched.

Type the path to the file that you want to open in the application, or click the Ellipses buttonto browse for the file.

If you browse for a file, select the file that you want to open and then click the Open button.

The path and the file name are displayed in the Filename field.

Web Address

The Web Address field is displayed when Type is set to “WebSite.” The Web Address is the Uniform Resource Locator (URL) of the web page.

Specify the URL of the web page to launch.

Use default browser

The “Use default browser” check box is displayed when Type is set to “WebSite.” This check box specifies whether to use the web browser configured as the default web browser on the computer or to use the web browser built into the IS Supervisor application.

  • Select this check box to use the default web browser configured on the computer.
  • Clear this check box to use the integral web browser in the IS Supervisor application.

When you have finished configuring the settings for a hyperlink, click the Save iconto create the hyperlink.

The name of the hyperlink is displayed on the Custom Menu page.

The next time that someone logs into the IS Supervisor application, the shortcut that you created will be added to the Quick menu in the IS Supervisor Toolbar.

Note: If you already are logged into the IS Supervisor application when making changes to the Custom Menu settings, the changes will take effect the next time you log into the application.

Editing a Quick Menu Hyperlink

To edit a hyperlink on the Quick menu, click the name of the hyperlink on the Custom Menu page.

The settings for the selected hyperlink are displayed in the upper right and lower right panes of the Custom Menu page.

Make changes to the hyperlink settings. When you have finished making changes, click the Save icon.

If you made a change to the name of the hyperlink, a new hyperlink is created with the new settings. If you did not make a change to the name of the hyperlink, the new settings are saved for the existing hyperlink.

The next time that someone logs into the IS Supervisor application, the changes that you made will be applied to the Quick menu on the IS Supervisor Toolbar.

Note: If you already are logged into the IS Supervisor application when making changes to the Custom Menu settings, the changes will take effect the next time you log into the application.

Deleting a Quick Menu Hyperlink

To delete a hyperlink from the Quick menu, click the name of the hyperlink on the Custom Menu page.

The settings for the selected hyperlink are displayed in the upper right and lower right panes of the Custom Menu page.

Click the Delete icon.

The name of the hyperlink is removed from the Custom Menu page.

The next time that someone logs into the IS Supervisor application, the hyperlink will be removed from the Quick menu in the IS Supervisor Toolbar.

Note: If you already are logged into the IS Supervisor application when making changes to the Custom Menu settings, the changes will take effect the next time you log into the application.

Requirements:

  • IS Supervisor 4.1.4924.08 or later

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David Drenk

Search, Copy and Print Archived Messages with IS Messages Archive Retrieval

by David Drenk
All rights reserved © March 2015
Contact: insider@amtelco.com

Intelligent Series (IS) Messages should be archived and purged on a regular basis to free IS server disk space. Messages that have been archived can be searched, copied into another application, and printed using the IS Messages Archive Retrieval included in the IS Supervisor System Schedule.

To search archived messages, click the System Schedule icon on the IS Supervisor Toolbar. On the System Schedule Navigation Menu, click the Archive Retrieval hyperlink. Hyperlinks for the Messages, OnCall, and Voice Recordings pages are displayed. Click the Messages hyperlink to display the Messages page.

The Messages page is used to retrieve archived IS messages. Archived messages can be retrieved from an archive file and from a folder containing multiple archive files. You will need access to the network location where your archive files are stored or you can copy the archive files to your local computer before performing the message retrieval.

  • To retrieve information from a single archive file, select the “One file” option button. Type the path to the archive file and the archive file name, or click the Ellipses button to browse for the file.
  • To retrieve information from multiple archive files, select the “Folder (multiple files)” option button. Type the path to the folder that contains the archive files, or click the Ellipses button to browse for the folder.

Client

Enter the Client Account Number associated with the messages that you seek.

Search All Times

Select “Search All Times” check box to retrieve messages taken at any date and time.

To limit the archive retrieval to messages taken within a specific date and time range:

      Clear the “Search All Times” check box.
      Specify the start of the date and time range in the Taken Start Date/Time field.
      Specify the end of the date and time range in the End field.

Agent Initials

To retrieve archived messages taken by a specific agent, enter the agent’s initials.

Urgent Messages

To limit the archive retrieval to urgent messages or non-urgent messages, select the appropriate option.

Delivered Messages

To limit the archive retrieval to Delivered messages or Undelivered messages, select the appropriate option.

Search

To search for messages that contain a specific string of text, type the text you seek in the Search field.

After the Archive Retrieval Parameters have been set, click the Search button to retrieve the archived messages.

The Archived Messages window is displayed.

The client number is displayed at the top of the Archived Messages window. For each file or folder searched, the Archived Messages window lists the name of the archive file or folder, the number of messages found in that file or folder, and the time it took to search that file or folder. This information is followed by the archived information about each message.

As the messages are loading, the legend “Searching and Filtering—Please Wait” is displayed at the top of the Archived Messages window. When all of the messages have been loaded, “Search Complete” is displayed.

The contents of the Archived Message window can be printed or can be copied to another application.

  • To copy the text to another application, select the text and press the CTRL + C keys or right-click the text and select “Copy.” Then select the location where you want to paste the text and press the CTRL + V keys or right-click and select “Paste.”
  • To print the information in the Archived Message window, click the Print button.

Find

To search for specific text within the Archived Messages window, type the text into the Find field. Then press the ENTER key or click the Find icon.

The first occurrence of the text is highlighted.

To find the next occurrence, press the ENTER key again or click the Find icon again.

When the end of the archived messages is reached, a “Text not found” message is displayed. Click the OK button to close the Find Results window.

Click the Close button to close the Archived Messages window and return to the Archive Retrieval page.

Requirements:

  • IS Server 4.1 or later
  • IS Supervisor 4.1.4924.41 or later
  • IS Messaging
  • SQL Server 2008 R2 Standard Edition or later
  • 64-bit Microsoft Windows Server 2008 R2 or later

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