NAEO upcoming events

Webinar - Unlocking Productivity with Amtelco Agent Assist (09/09/2026)

Wed, 09 Sep 2026 17:00:00 GMT

Host: Jeremy Williams (Peidmont Hospital)
Presenters : Jessie Pringle (Amtelco)

Join Jesse Pringle for an overview of the Amtelco Agent Assist feature and discover how this powerful tool can enhance operator efficiency, improve response times, and support a more streamlined call-handling experience. This session will cover key functionality, practical use cases, and best practices for integrating Agent Assist into daily operations.

Join us on Wednesday Sept 9th, 2026

1:00pm EST - 2:00pm EST

We look forward to having you attend the event!

Click Here to REGISTER NOW!

Webinar - Aug Innovation Machine Ideas Review (for Sept Voting) (09/11/2026)

Fri, 11 Sep 2026 17:00:00 GMT

August Innovation Machine Ideas Review (for Sept Voting)

Shape the Future with the Innovation Machine!
Click Here to REGISTER NOW!

Join the FDC and Amtelco for an interactive deep dive into last month’s Innovation Machine submissions—now up for your vote! Discover the creative ideas your peers have proposed to streamline workflows, cut costs, and boost efficiency across teams. We’ll unpack each concept, explore real-world applications, and spark a lively discussion on how these innovations could transform your day-to-day operations.

Walk away empowered to cast informed votes that help steer the next wave of development at Amtelco!

JOIN us on:

Friday September 11th
12:00 PM – 1:00 PM CT

We look forward to having you attend the event!

Click Here to REGISTER NOW!

Webinar - Thomas with People Praise (09/23/2026)

Wed, 23 Sep 2026 17:00:00 GMT

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Host: Krysta Rondini (Accurate Answer)
Presenters : Thomas (PeoplePraise)

PeoplePraise helps teams improve quality, recognize great work, coach more consistently, and give agents better visibility into their own performance. During this session, we’ll share how PeoplePraise brings together QA, KPI tracking, employee recognition, coaching, and operational insights in one practical platform designed around the real needs of service-driven teams.

Join us on Wednesday September 23th, 2026

1:00pm EST - 2:00pm EST

We look forward to having you attend the event!

Click Here to REGISTER NOW!

Webinar - Smarter Scheduling: Tools for Better Service and Lower Costs (09/30/2026)

Wed, 30 Sep 2026 17:00:00 GMT

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Host: Krysta Rondini (Accurate Answer)
Presenters : Celine Mileikowsky (deepNumbers)

How do you raise your service levels without adding staffing costs? How do you know which skills to train for or hire for? And how can you optimize your schedule against different service level requirements in a multi-skilled environment?

Join us on Wednesday Sept 30th, 2026

1:00pm EST - 2:00pm EST

We look forward to having you attend the event!

Click Here to REGISTER NOW!

Webinar - Top Replacement MDR Reports for Genesis. Presented by Amtelco’s Implementation specialist and report guru Denise Baures and hosted by the FDC (10/07/2026)

Wed, 07 Oct 2026 17:00:00 GMT

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Host: Ken Goldenberg (Direct Line)
Presenters : Denise Baures (Amtelco)

Are you still confused which report in Genesis replaced some of the most popular MDR reports you had in Infinity? Presented by Amtelco’s Implementation specialist and report guru Denise Baures and hosted by the FDC. In this webinar we will discuss the top 12 closest Genesis reports replacing your favorite MDR reports. This webinar is for seasoned vets and new users.

Join us on Wednesday October 7th, 2026

1:00pm EST - 2:00pm EST

We look forward to having you attend the event!

Click Here to REGISTER NOW!