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    <title>NAEO upcoming events</title>
    <link>https://naeo.org/Events</link>
    <description>NAEO upcoming events</description>
    <dc:creator>NAEO</dc:creator>
    <generator>Wild Apricot - membership management software and more</generator>
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    <pubDate>Sat, 06 Jun 2026 10:47:54 GMT</pubDate>
    <lastBuildDate>Sat, 06 Jun 2026 10:47:54 GMT</lastBuildDate>
    <item>
      <pubDate>Wed, 10 Jun 2026 17:00:00 GMT</pubDate>
      <title>Webinar - How Small &amp; Mid-Sized Call Centers Are Using Remote Teams to Scale Efficiently (06/10/2026)</title>
      <description>&lt;p style="background-color: transparent;"&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;a href="https://events.teams.microsoft.com/event/d6e7682d-7574-486e-b99f-f64b4176ba8a@17a8e568-0d06-4021-aaf6-d6fe1ff90987" target="_blank"&gt;&lt;font color="#242424" face="Aptos Narrow, Calibri, sans-serif, Mongolian Baiti, Microsoft Yi Baiti, Javanese Text, Yu Gothic"&gt;&lt;span style="background-color: rgb(255, 229, 44);"&gt;Click Here to REGISTER NOW!&lt;/span&gt;&lt;/font&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color="#242424"&gt;Host:&amp;nbsp;Krysta Rondini (Accurate Answer)&lt;/font&gt;&lt;br&gt;
Presenters : Brittany (Brightdrop)&lt;/p&gt;

&lt;p&gt;&lt;span&gt;&lt;span style="background-color: rgb(255, 255, 255);"&gt;&lt;font color="#242424" face="Lato" style="font-size: 16px;"&gt;This session focuses on how businesses are leveraging remote support teams for customer service, back-office support, and overflow coverage while maintaining quality, improving flexibility, and controlling costs. We will also touch on best practices for onboarding, communication, and successfully integrating remote team members into existing operations&lt;/font&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;Join us on Wednesday June 10th, 2026&lt;/p&gt;

&lt;p&gt;1:00pm EST - 2:00pm EST&lt;/p&gt;

&lt;p&gt;We look forward to having you attend the event!&lt;/p&gt;&lt;a href="https://events.teams.microsoft.com/event/d6e7682d-7574-486e-b99f-f64b4176ba8a@17a8e568-0d06-4021-aaf6-d6fe1ff90987" target="_blank"&gt;&lt;span style="background-color: rgb(255, 229, 44);"&gt;Click Here to REGISTER NOW!&lt;/span&gt;&lt;/a&gt;</description>
      <link>https://naeo.org/event-6699101</link>
      <guid>https://naeo.org/event-6699101</guid>
      <dc:creator />
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    <item>
      <pubDate>Fri, 12 Jun 2026 17:00:00 GMT</pubDate>
      <title>Webinar - May Innovation Machine Ideas Review (for June Voting) (06/12/2026)</title>
      <description>&lt;p style="background-color: transparent;"&gt;&lt;font face="Lato" color="#1A7B30"&gt;&lt;span style=""&gt;&lt;font style="font-size: 18px;"&gt;&lt;strong&gt;&lt;font style=""&gt;&lt;font&gt;May Innovation Machine I&lt;/font&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/font&gt;&lt;/span&gt;&lt;span style=""&gt;&lt;font style="font-size: 18px;"&gt;&lt;strong&gt;deas Review (for June Voting)&lt;/strong&gt;&lt;/font&gt;&lt;font&gt;&amp;nbsp;&lt;/font&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;&lt;font color="#000000" face="Arial, sans-serif"&gt;Shape the Future with the Innovation Machine!&lt;br&gt;
&lt;span style="background-color: rgb(255, 229, 44);"&gt;&lt;a href="https://events.teams.microsoft.com/event/a0bb5283-692c-42cd-be59-983e1445e423@17a8e568-0d06-4021-aaf6-d6fe1ff90987" target="_blank"&gt;Click Here to REGISTER NOW!&lt;/a&gt;&lt;/span&gt;&lt;br&gt;&lt;/font&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color="#000000"&gt;Join the FDC and Amtelco for an interactive deep dive into last month’s Innovation Machine submissions—now up for your vote! Discover the creative ideas your peers have proposed to streamline workflows, cut costs, and boost efficiency across teams. We’ll unpack each concept, explore real-world applications, and spark a lively discussion on how these innovations could transform your day-to-day operations.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;font color="#000000"&gt;Walk away empowered to cast informed votes that help steer the next wave of development at Amtelco!&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;JOIN us on:&lt;/p&gt;

&lt;p&gt;&lt;font color="#242424"&gt;&lt;strong&gt;Friday June 12th&lt;/strong&gt;&lt;/font&gt;&lt;br&gt;
&lt;font color="#242424"&gt;&lt;strong&gt;12:00 PM – 1:00 PM CT&lt;/strong&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;/p&gt;

&lt;p&gt;We look forward to having you attend the event!&lt;/p&gt;&lt;a href="https://events.teams.microsoft.com/event/a0bb5283-692c-42cd-be59-983e1445e423@17a8e568-0d06-4021-aaf6-d6fe1ff90987" target="_blank"&gt;&lt;span style="background-color: rgb(255, 229, 44);"&gt;Click Here to REGISTER NOW!&lt;/span&gt;&lt;/a&gt;</description>
      <link>https://naeo.org/event-6699074</link>
      <guid>https://naeo.org/event-6699074</guid>
      <dc:creator />
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    <item>
      <pubDate>Tue, 14 Jul 2026 04:00:00 GMT</pubDate>
      <title>Summer Workshop Series (07/14/2026)</title>
      <description>&lt;p align="left"&gt;&lt;img src="https://naeo.org/resources/Summer%20Series/BWLogo.png" alt="" title="" border="0"&gt;&lt;/p&gt;

&lt;p&gt;&lt;font face="Impact" style="font-size: 36px;"&gt;EVENT PRICING&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;Per Attendee&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Regular Member Rates:&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Annual Conference Promo Price&lt;/strong&gt; (Ends Friday, April 17, 2026): $665.00&lt;br&gt;
&lt;strong&gt;Early Bird Deadline&lt;/strong&gt; (Ends Sunday, May 24, 2026): $699.00&lt;br&gt;
&lt;strong&gt;After the Indy 500&lt;/strong&gt;, May 24, 2026: $849.00&lt;/p&gt;

&lt;p&gt;&lt;strong&gt;Non-Member Rates&lt;/strong&gt;: $849.00 and rate after early bird&lt;/p&gt;

&lt;p&gt;*The attendee rate is the same, regardless of which course is selected.&lt;br&gt;
*ACH is the preferred method of payment.&lt;br&gt;
*Deadline for &lt;a href="https://www.naeo.org/page-1075335" target="_blank"&gt;Discounted Hotel Reservations&lt;/a&gt; is June 12, 2026&lt;/p&gt;

&lt;p align="center"&gt;&lt;br&gt;&lt;/p&gt;</description>
      <link>https://naeo.org/event-6606861</link>
      <guid>https://naeo.org/event-6606861</guid>
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