2019 Summer Series Workshops
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 Export to Your Calendar 7/29/2019 to 7/31/2019
When: Monday, July 29 - Wednesday, July 31, 2019
Where: The American Hotel, a DoubleTree by Hilton
160 Ted Turner Drive NW
Atlanta, Georgia  30303
United States
Contact: Alana Nikiforuk, PDC Chair


Online registration is available until: 7/29/2019
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NAEO Summer Seminar Series

July 29 - 31, 2019 | The American Hotel | Atlanta, Georgia 


Intelligent Series Programming, Message and Dispatch Scripting Workshops

Join the NAEO Professional Development Committee for an Intensive three-day workshop for both entry level (I.S. 101) & expert (I.S. 102) programmers!

From July 29-31, NAEO’s Professional Development Committee will be offering an exclusive three-day hands-on educational workshop on Intelligent Series Programming. The American Hotel in Atlanta, GA is hosting this amazing event for commercial and medical answering services, hospital switchboards, and contact centers. Whether you are new to Intelligent Series or looking to cross-train coworkers and build a programming department, you’ll learn first-hand invaluable knowledge to efficiently and consistently program or convert your clients into Intelligent Series and Contact Based Dispatching. Similar NAEO training opportunities have completely sold out quickly over the last few years, so don't delay in registering you and/or your team!

Hear what others have to say!

"One of the most justifiable expenses that I plan for each year is the IS Summer Series. During these three days, my staff is given the opportunity to learn new programming skills to utilize the equipment we already have. Why have the programs if we don’t know how to use them? Each time we attend, we come away with new ideas and increased knowledge — who can put a true value on that! From the person just beginning to work with I.S. programming to the advanced programmer, there is something for all to learn."
~Marie McGuire - AnswerTel, Athens, AL

"Clients love it (IS Scripting) because it makes the operators sound more professional... more efficient, save us money and Time. I know I am taking more back then what I've had to pay."
~JoAnn Fussell - Voice Link of Columbus

"You have all those people in the same room together and it's a big think tank."
~Carolyn Sonnefeld - Marcy Medical Center

"You are getting first-hand training from people who went through this...you raise your hand and get your questions answered immediately."
~Vinh Tran - TigerTel


Supervisor Leadership Workshop

Join the NAEO Professional Development Committee for an Intensive three-day Supervisor Leadership workshop!

Your Supervisors are among the MOST important people in your company – they work directly with your staff and your customers. From July 29-31, NAEO’s Professional Development Committee will be offering an exclusive three-day hands-on educational Supervisor Leadership Workshop at The American Hotel in Atlanta. This workshop will cover things in customer care, handling complaints, strategies on how to handle employee issues and more!


Rates

PDF Registration Form | Register Now!

3-Day I.S. 101 Workshop

  • Early-bird pricing (on or before June 27, 2019)
    • Members: $699
    • Non-members: $999
  • Regular pricing (after June 27)
    • Members: $749
    • Non-members: $1049

3-Day I.S. 102 Workshop

  • Early-bird pricing (on or before June 27, 2019)
    • Members: $699
    • Non-members: $999
  • Regular pricing (June 23, 2018 and after)
    • Members: $749
    • Non-members: $1049

3-Day Supervisor Leadership Workshop

  • Early-bird pricing (on or before June 27, 2019)
    • Members: $399
    • Non-members: $599
  • Regular pricing (after June 27)
    • Members: $449
    • Non-members: $649

Hotel Information

Our host hotel is The American Hotel in Atlanta, Georgia. NAEO has secured special room rates (listed below) available until July 7, 2019. Click here to reserve your room online today, or call 855-243-1342 and reference the NAEO 2019 Summer Series.

The American Hotel, a DoubleTree by Hilton
160 Ted Turner Drive, NW
Atlanta, GA 30303

Room Rate: $129.00 
*This rate is available Sunday, July 28-Wednesday, July 31

Hotel cut-off date: July 7, 2019

Reserve Your Room


Photography, Videography & Audio Release

As part of our mission to provide education, best practices and other information from leaders in their fields, speakers, panelists and audience members should be aware that we may record all or part of the events we organize, including comments from speakers, panelists and audience members. The resulting raw and edited materials, including still photographs, video and audio recordings, and associated verbatim transcripts, may be used by NAEO without restriction, in press releases, white papers, conference collateral, websites and other publications.

By attending our events, you acknowledge that you are in a public place, and that attendees (including NAEO volunteers) may capture your image in photos and videos. Nevertheless, NAEO encourages event attendees to exercise common sense and good judgement, and respect the wishes of other attendees who do not wish to be photographed at the events.

NAEO uses photos and videos taken at its events for a variety of purposes, including publication on the NAEO website. If you see any photos or profiles about yourself on www.naeo.org that you would like removed please email management@naeo.org.

Cancellation Policy

With written cancellation notice, received by June 27, 2019, you will receive a full refund, less a $25 administrative charge. Cancellations after June 27, 2019 are nonrefundable. Notices of cancellation must be submitted online. No-shows will not receive refunds

**Due to PCI Compliance, please do NOT provide any credit card information via email. Call or fax it in only**

Prepayment required.

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