2018 Summer Series Workshops
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7/23/2018 to 7/25/2018
When: Monday, July 23 - Wednesday, July 25, 2018
Where: Cambria Hotel & Suites Chicago Magnificent Mile
166 E Superior Street
Chicago, Illinois  60611
United States


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Untitled Document NAEO Summer Series


NAEO Summer Seminar Series

July 23 - 25, 2018 | Cambria Hotel & Suites Chicago Magnificent Mile 



Thank You to Our Sponsors!

Leader in Technology Sponsor

Exploration Advocate Sponsor

Amtelco

Amtelco


Intelligent Series Programming, Message and Dispatch Scripting Workshops

Join the NAEO Professional Development Committee for an Intensive three-day workshop for both entry level & expert programmers!
(Beginner and Advanced Workshops)

From July 23-25, NAEO’s Professional Development Committee will be offering an exclusive three-day hands-on educational workshop on Intelligent Series Programming. The Cambria Hotel & Suites Chicago Magni cent Mile is hosting this amazing event for commercial and medical answering services, hospital switchboards, and contact centers. Whether you are new to Intelligent Series or looking to cross-train coworkers and build a programming department, you’ll learn rst-hand invaluable knowledge to ef ciently and consistently program or convert your clients into Intelligent Series and Contact Based Dispatching. Similar NAEO training opportunities have completely sold out quickly over the last few years, so don't delay in registering you and/or your team!

Speakers

Beginner/Intermediate: Marie McGuire (AnswerTel) & Kaylin Cowherd (Advanced Answering Center)
Intermediate/Advanced: Jaimie Guidry (Dexcomm) & Rob Beattie (AnswerPlus)

Hear what others have to say!

"One of the most justifiable expenses that I plan for each year is the IS Summer Series. During these three days, my staff is given the opportunity to learn new programming skills to utilize the equipment we already have. Why have the programs if we don’t know how to use them? Each time we attend, we come away with new ideas and increased knowledge — who can put a true value on that! From the person just beginning to work with I.S. programming to the advanced programmer, there is something for all to learn."
~Marie McGuire - AnswerTel, Athens, AL

"Clients love it (IS Scripting) because it makes the operators sound more professional... more efficient, save us money and Time. I know I am taking more back then what I've had to pay."
~JoAnn Fussell - Voice Link of Columbus

"You have all those people in the same room together and it's a big think tank."
~Carolyn Sonnefeld - Marcy Medical Center

"You are getting first-hand training from people who went through this...you raise your hand and get your questions answered immediately."
~Vinh Tran - TigerTel


Supervisor Leadership Workshop

Join the NAEO Professional Development Committee for an Intensive three-day Supervisor Leadership workshop!

Your Supervisors are among the MOST important people in your company – they work directly with your staff and your customers. From July 23-25, NAEO’s Professional Development Committee will be offering an exclusive three-day hands-on educational Supervisor Leadership Workshop at the Cambria Hotel & Suites Chicago Magni cent Mile. This workshop will cover things in customer care, handling complaints, strategies on how to handle employee issues and more!

Speakers

Julie Sparklin (Main Line TeleCommunications) & Deborah Anders (The Legacy Connection)

 


Rates

PDF Registration Form

3-Day Beginner/Intermediate IS Workshop

Early-bird pricing (on or before June 22, 2018)
Members: $699
Non-members: $999
Regular pricing (June 23, 2018 and after)
Members: $749
Non-members: $1049

3-Day Intermediate/Advanced CBA Workshop

Early-bird pricing (on or before June 22, 2018)
Members: $699
Non-members: $999
Regular pricing (June 23, 2018 and after)
Members: $749
Non-members: $1049

3-Day Supervisor Leadership Workshop

Early-bird pricing (on or before June 22, 2018)
Members: $399
Non-members: $599
Regular pricing (June 23, 2018 and after)
Members: $449
Non-members: $649




Hotel Information

Our host hotel is the Cambia Hotel & Suites Chicago Magnificent Mile. NAEO has secured special room rates (listed below) available until June 29, 2018. Click here to reserve your room online today.

Cambria Hotel & Suites Chicago Magnificent Mile
166 E Superior Street 
Chicago, IL 60611 
Phone: (312) 787-6000

Room Rates:
Single/Double: $129.00 
$10 extra for triple/quad occupancy 


Photography, Videography & Audio Release

As part of our mission to provide education, best practices and other information from leaders in their fields, speakers, panelists and audience members should be aware that we may record all or part of the events we organize, including comments from speakers, panelists and audience members. The resulting raw and edited materials, including still photographs, video and audio recordings, and associated verbatim transcripts, may be used by NAEO without restriction, in press releases, white papers, conference collateral, websites and other publications.

By attending our events, you acknowledge that you are in a public place, and that attendees (including NAEO volunteers) may capture your image in photos and videos. Nevertheless, NAEO encourages event attendees to exercise common sense and good judgement, and respect the wishes of other attendees who do not wish to be photographed at the events.

NAEO uses photos and videos taken at its events for a variety of purposes, including publication on the NAEO website. If you see any photos or profiles about yourself on www.naeo.org that you would like removed please email management@naeo.org.

Cancellation Policy

With written cancellation notice, received b June 29, 2018, you will receive a full refund, less a $25 administrative charge. Cancellations after June 29, 2018 are nonrefundable. Notices of cancellation must be faxed to the NAEO of ce at 651-290-2266. No-shows will not receive refunds

**Due to PCI Compliance, please do NOT provide any credit card information via email. Call or fax it in only**

Prepayment required.

Thank You, Preferred Vendors

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