WEBINAR: FDC Presents: Call Log Agent Assessment
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When: Wednesday, March 4, 2020
2 PM, All webinars are listed in ET
Where: Webinar
United States

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Host: Jason Miller
Presenters: Alena Aiken

FDC Presents: Call Log Agent Assessment

Review Amtelco’s Genesis Call Log Agent Assessment solution. Agent Assessment is a fully integrated solution that enables supervisors to listen to agent calls and complete a customizable survey of questions with customizable scoring for each question. The Agent Assessment Admin web provides the ability to edit assessment question and score options, review scores, and generate reports.

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