May/June 2018

NAEO Now

Be Inspired


Featured Articles

The Benefits of Belonging to NAEO

Lessons from the List

Pro HIPAA Notice


Upcoming Events

NAEO Summer Series Workshops

2018 ATSI Annual Conference

CAM-X Donald Swift Education Endowment Nominations

Save the Date: 2019 NAEOAnnual Conference


Amtelco Annex

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Be Inspired

by Gary Blair

"Rest is not idleness, and to lie sometimes on the grass under trees on a summer’s day, listening to the murmur of the water, or watching the clouds float across the sky, is by no means a waste of time."

John Lubbock

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The Benefits of Belonging to NAEO

Kaylin Cowherd

Advanced Answering Center has been a member of NAEO since 2001. In 2016 when we purchased IS, I was an evening shift supervisor with basic knowledge of the association. Knowing we would need to spend a large amount of time switching accounts over, I moved into a programmer role. At that time, I was added to the list serv, which is the first benefit of belonging to NAEO. The list serv, as well as Ryver, allows you access to hundreds of helpful and kind members who are willing to assist at a moments notice. When we first started programming, there were issues that would come up on weekends or late at night, and if we threw out a question on the list serv, most often, we would get an immediate response. Knowing that others were open and helpful made the transition a lot less daunting – and IS can certainly be that.

Another benefit of belonging to NAEO is the trainings and conferences. After we purchased IS, I attended the 2016 IS Summer Series in Philadelphia. At that time, we had started changing over info pages and had some sessions with our awesome Amtelco trainer, Jordan, but had not really taken the dive into major scripting and contact dispatching. The summer series not only taught us so much for the programming side, but it also allowed us to network with those who were just starting IS and others who had been doing it for a while. I have also attended the 2017 and 2018 annual conferences and I have left both times invigorated and excited to do more.

Above all, I think the most important part of NAEO has been the opportunity to network. By attending conferences, trainings, and interacting with others on and off the list serv, I have been able to meet and speak with others who just get it. Whether it is a question about employee management, programming or life, it is so wonderful to be able to speak with others in this business. I feel so lucky that my company has been in NAEO for 17 years and my manager has made such strong connections with others in this industry. There are so many little tips or tricks that others have provided that have saved me hours upon hours of programming. I firmly believe we would not be half as far as we are now if we did not have others that have been willing to help us.

Being a member of NAEO is an absolute necessity of anyone who owns Amtelco equipment. Think back to a time when you were frustrated with programming, or when you were writing an ad for hiring and reached out to other members for advice. I am positive that you would have received quick and helpful responses because that is just the type of people NAEO members are!

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Lessons from the List

NAEO Communications Committee

Our businesses are in an ever state of evolvement.  Clients want us to do things that a short time ago were unheard of, but are considered commonplace today.

Sometimes, time is of the essence and we need a quick solution to solve a minor issue.  One of the greatest benefits of a NAEO membership is access to our listserv and the instant feedback we are able to receive.

A few weeks ago, one of our members was in just such a situation, and asked a question about incorporating a different web browser, other than Internet Explorer. 

Here is the thread, at a glance.

Mike Crossman: Looking for weigh in on Google Chrome…We currently are set up to have all of our operator stations pop Internet Explorer if they have a web page we need to access. It seems as of recent more and more of our clients pages are not supporting IE. Are there any folks out there that have Chrome popping up by default? If so are you experiencing any trouble?

Maria Iglesias: Over the last year, we have had to transition to Chrome as our primary pop up, as many of our clients’ sites don’t support IE, particularly appointment setting through Google Calendar, and order taking sites. We have found Chrome to be very user friendly and we’ve created many Chrome shortcuts for both our onsite and offsite agents without difficulty.

Jane: Same here, I am wondering how are web pages working when using Genesis?  Infinity is not friendly with newer browsers at all. Especially with Windows 10. -Jane

Scott Caville: We have been running into the same issue with customers and IE. We chose Fire Fox as an alternative. Much easier to control saved passwords, for remote login to customers schedules.

Mike Crossman: Thanx for all the feedback! Firefox is now a contender and the idea of popping different browsers from the script is very intriguing. Also good to know folks are having reasonable success with Chrome.

Thank-you again.
Mike
           
Andrew Brock: I think you’ll also be happy with how much better Chrome performs.  Your pages will load a lot quicker and you don’t have all of the annoying Microsoft ‘help’ splattered everywhere to click out of before you can do anything.  I’ve actually started hiding IE and Edge as part of our PC setup procedure. The other great option with Chrome being a Google product is that if you decide to go with a commercial G-Suite instance, all of your Chrome browsers can be centrally managed and are covered under your BAA with Google for HIPAA compliance.

The other great option with Chrome being a Google product is that if you decide to go with a commercial G-Suite instance, all of your Chrome browsers can be centrally managed and are covered under your BAA with Google for HIPAA compliance.

Mike Crossman: Thank-you! This is great to know. I feel like I am sold on defaulting to Chrome.

Gary A. Pudles: We use Chrome with a program called ietab that allows us to run IE programs inside chrome.

Mike Crossman: At the end of the day Marius has me covered. Being able to pop different browsers based on client is ultimately the best solution for us as some sites work better in specific browsers. Just implemented it and it works like a charm!

Did I say how much I love the list !! Problems solved in under 1 hour!

As you can see, Mike Crossman asked a question and very quickly received a lot of great responses on how to best address the issue he was facing. This is the beauty of the listserv and the NAEO membership community! We are all here to help each other. 

So, the next time you face a challenge and would like a little guidance, simply post your question to the listserv. You will be rewarded with a diverse set of solutions to address your issue. Problem solved!

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Pro HIPAA Notice

Ian Cooke, NAEO President

This is a notice to all NAEO members who recently took or are interested in HIPAA training  on the MyHYPERTrack Training Site.

When the ProHIPAA certification training was first launched, NAEO wanted to provide each member company with one free ProHIPAA course for their review.  

However, NAEO accidentally granted unlimited access to the course instead of just 1 view. As a result some companies thought the training was free like the other courses on the site. In reality each ProHIPAA course costs $15 per license as it states on the home page.

Member companies who registered for ProHIPAA training during the launch of this program will NOT be charged. Going forward, each ProHIPAA course will costs $15.  

We are sorry for the confusion surrounding the launch of this new NAEO member benefit.  

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Register Now for the 2018 NAEO Summer Series Workshops!

NAEO 2018 Summer Series

Starts July 23rd and runs to July 25th at 5PM

Suggested Travel Days: Sunday, July 22nd and Thursday, July 26th

Cambria Hotel & Suites Chicago Magnificent Mile
166 E Superior Street
Chicago, Illinois  60611

SUPERVISOR LEADERSHIP WORKSHOP

Your Supervisors are among the MOST important people in your company – they work directly with your staff and your customers. From July 23-25 2018, NAEO’s Professional Development Committee will be offering an exclusive three-day hands-on educational Supervisor Leadership Workshop at the Cambria Hotel & Suites Chicago Magnificent Mile. This workshop will cover things in customer care, handling complaints, strategies on how to handle employee issues and more!

Speakers include industry experts Julie Sparklin of Main Line TeleCommunications and Deborah Anders of The Legacy Connection.

Register Now

I.S. SCRIPTING WORKSHOPS

Become an IS Programming Wizard! Join NAEO's PDC for a full 3-day, in-depth Intelligent Series workshop for beginner/ intermediate and intermediate/advanced level programmers. They are interactive workshops where attendees will learn hands-on how to program accounts with ease and efficiency using I.S. and Contact Based Dispatching. The I.S. Summer Series is an economical instructional seminar designed to educate from inception to completion! Attendees will also receive an exclusive Intelligent Series programming workbook and have ample opportunity ask industry experts all of your questions.

Speakers include industry experts Marie McGuire of AnswerTel, Kaylin Cowherd of Advanced Answering Center, and Jaimie Guidry of Dexcomm.

Whether you are new to Intelligent Series or looking to cross-train co-workers and build a programming department, you’ll learn first-hand, invaluable knowledge to efficiently and consistently program or convert your clients into Intelligent Series. There are only a few seats left, so don’t delay any longer - register today

Register Now

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Speed Up with ATSI at the 2018 ATSI Annual Conference

NAEO 2018 Summer Series

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Nominate an Individual or Organization for the CAM-X Downald Swift Education Endowment

Introduced in September 2008, the Donald Swift Education Endowment (DSEE) is borne of the belief that given an opportunity that would normally not be available to them, motivated individuals will deliver amazing results.

The DSEE was designed to assist one dedicated person from a member organization, who may not normally attend, the opportunity to experience the value of a CAM-X Convention.  The trust fund has been established to cover the expense of the attendee; including conference registration, accommodation and travel. 

The award will be presented to the individual employee of a member company who is deemed to most exemplify the mission statement and values promoted by CAM-X.  Each  member company will be eligible to submit one applicant, annually, along with an essay format recommendation, detailing the applicant’s qualifications for eligibility.

Register Now

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Save the Date: 2019 Annual Conference

Don't miss our Annual Conference in San Juan, Puerto Rico taking place March 10-13, 2019! Check our website for more details coming soon.

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Amtelco Annex

All rights reserved © May 2018 | Contact: insider@amtelco.com 

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