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2018 Summer Series Agendas
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NAEO NAEO Summer Series

NAEO Summer Seminar Series

July 23 - 25, 2018 | Cambria Hotel & Suites Chicago Magnificent Mile 

 

*Note: Agendas are subject to change


Agenda

Monday, July 23

8:00 - 9:00 AM
Breakfast & Registration

9:00 - 9:15 AM
Opening Welcome & Introductions

9:15 -10:30 AM
Beginner/Intermediate:Setting up a New Account
Intermediate/Advanced: Dispatching as a Process & Contact Based Architecture (CBA)
Supervisor Leadership: Proactive Customer Care

10:30 - 10:45 AM
Break

10:45 AM - 12:00 PM
Beginner/Intermediate: Shared Fields
Intermediate/Advanced: Expression Builder
Supervisor Leadership: Handling Customer Complaints

12:00 - 1:00 PM
Lunch

1:00 - 3:00 PM
Beginner/Intermediate: Info Pages
Intermediate/Advanced: Custom Summary, Named Expressions & Named Formats, Call Fields
Supervisor Leadership: How to be the face of your company/Networking

3:00 - 3:15 PM
Break

3:15 - 4:45 PM
Beginner/Intermediate: Creating a New Script
Intermediate/Advanced: Email Parsing
Supervisor Leadership: Giving Back to the Community/Community Relationships

4:45 - 5:00 PM
Recap/Debrief

5:30 PM
Meet to leave for dinner out at Gino's East
(*Must have purchased a ticket)

 


Tuesday, July 24

8:00 - 9:00 AM
Breakfast

9:00 - 10:30 AM
Beginner/Intermediate: Creating a New Script
Intermediate/Advanced: Message Center, SQL Basics
Supervisor Leadership: Identifying Different Personality Types

10:30 - 10:45 AM
Break

10:45 AM - 12:00 PM
Beginner/Intermediate: Using Actions
Intermediate/Advanced: SQL Basics & SQL Stored Procedures
Supervisor Leadership: How to Adapt to Effectively Lead Each Individual's Personality Type

12:00 - 1:00 PM
Lunch

1:00 - 2:00 PM
Beginner/Intermediate: Amtelco Presents
Intermediate/Advanced: Amtelco Presents
Supervisor Leadership: Organizational Health: It Goes Beyond Culture & Employee Engagement

2:00 - 3:15 PM
Beginner/Intermediate: Directories
Intermediate/Advanced: SQL Stored Procedures/SQL Advanced
Supervisor Leadership: Organizational Health: It Goes Beyond Culture & Employee Engagement (Continued)

3:15 - 3:30 PM
Break

3:30 - 4:45 PM
Beginner/Intermediate: Directories
Intermediate/Advanced: SQL Advanced
Supervisor Leadership: How to Help Your Team Align Around a Common Goal for Optimal Results & Morale

4:45 - 5:00 PM
Recap/Debrief

5:30 - 6:30 PM

Complimentary Reception
Dinner on your own


 

Wednesday, July 25

8:00 - 9:00 AM
Breakfast

9:00 - 10:30 AM
Beginner/Intermediate: OnCall Schedules
Intermediate/Advanced: Database Connectivity, Script Database Elements, API
Supervisor Leadership: Reports & How to Evaluate Operations

10:30 - 10:45 AM
Break

10:45 AM - 12:00 PM
Beginner/Intermediate: OnCall Schedules
Intermediate/Advanced: API (Continued)
Supervisor Leadership: Open Forum – Group Discussion/Resolution of Problems

12:00 - 1:00 PM
Lunch

1:00 - 3:00 PM
Beginner/Intermediate: Putting it all Together
Intermediate/Advanced: Case Studies/Live Demos/Q&A
Supervisor Leadership: Open Forum – Group Discussion/Resolution of Problems (Continued)

3:00 - 3:15 PM
Break

3:15 - 5:00 PM
Beginner/Intermediate: Putting it all Together (Continued)
Intermediate/Advanced: MergeComm
Supervisor Leadership: Recap/Debrief

5:00 PM
Adjourn

5:30 - 6:30 PM
Complimentary Reception
Dinner on your own

 

Thank You, Preferred Vendors

Amtelco Star Telecom pulsar360 notifi-us

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