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Operator Certification

As a benefit to members in good standing, a Customer Service Representative Certification Program has been created for the Telephone Answering Service industry as a way to certify and accredit their staff of CSRs.

To qualify for Certification, successful candidates will have demonstrated excellence in three areas:

1. Completion and testing under the Certification Interactive Training Program.
2. Passing a comprehensive written examination on Call Handling skills.
3. Achieve high marks during an oral interview testing customer service issues and problem calls with a certified examiner.

Click here for more information concerning the Operator Certification program. (Members Only)
Click here to download the 24/7 CSR Certification Application

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