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|Superior Agent Service Award|
Recognizing Superior Agents Throughout Our Industry
Established in 2018, the NAEO Superior Agent Service Award program is a ‘mystery caller’ program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges. The mystery callers will conduct a test call based on the client profile information members provide when registering to participate in the program. The information in the client profile allows the test callers to use a local street address and telephone exchanges to make believable calls.
The mystery callers:
At the completion of the program, two independent judges will listen to the call recordings and assess a score based on a pre-determined point scoring process.
Our Definition of Superior Agent Service
Superior Agent Service requires a level of service that considers the caller first in every aspect of the call. Superior Agent Service makes a caller believe they are the most important person (or their problem is the most important consideration to your call agent). How the agent handles every call, from beginning to end determines the success of your client relationship and the level of repeat business. No matter what is happening in your office on any given day, the caller should never believe your agent is too busy to give them the best service.
Benefits of Participation
Winners Will Receive
There are 3 Award Categories for all of the mystery calls received:
Must be used within 13 months of receiving the award.
When and How Long Does The Program Run?
Test calls are placed over a 6-month period running from July through January.