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|Superior Agent Service Award|
Recognizing Superior Agents Throughout Our Industry
***2019 SASA Applications have now closed***
The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges, over a 6-month period running from July through January. The mystery callers will conduct a test call based on the client profile information members provide when registering to participate in the program.
There are Three Categories for grading the calls:
Must be used within 13 months of receiving the award.
At the completion of the program, two independent judges will listen to the call recordings and assess a score based on a pre-determined point scoring process. Test callers will use client profiles with local street address and telephone exchanges to make believable calls:
Description of Superior Agent Service
Superior Agent Service requires a level of service that considers the caller first in every aspect of the call. Superior Agent Service makes a caller believe they are the most important person (or their problem is the most important consideration to your call agent / CSR). How the agent handles every call, from beginning to end determines the success of your client relationship and the level of repeat business. No matter what is happening in your office on any given day, the caller should never believe your agent is too busy to give them the best service.
The word WINNER
Benefits of Participation