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Membership ROI
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How much can NAEO membership save you?

The following case study is based on estimates for a Call Center’s operations and intended to provide information on the benefits of NAEO membership. NAEO understands that these estimates may vary depending on your individual corporate size and scope of business and operation. This case study is intend to assist NAEO members in indentifying cost savings by utilizing the member benefits offered through NAEO membership. JOIN TODAY!


NAEO Operator Training Program

a. If No Training Program Used (average 3 weeks to train and work independently):
$9.50/hr x 40 hrs x 3 wks = $1,150.00 ($1,140.00 actual)
Week 1: $12.00/hr x 24 hrs = $288.00
Week 2: $12.00/hr x 40 hrs = $480.00
Week 3: $12.00/hr x 40 hrs = $480.00

Total cost of training an employee without Program = $2,440.00

b. With Training Program (average 2 weeks to train using the NAEO Program):
Week 1, Days 1 & 2: $9.50 x 16 hours on Program = $150.00 ($152.00 actual)

Days 3-5: 24 hrs x 9.50 = $230.00 (228.00 Trainee)
24 hrs x 12.00 = $290.00 (288.00 Trainer)

Week 2: 40 x 9.50 = $400.00 (380.00) (Trainee)
40 x 12.00 = $500.00 (480.00) (Trainer)

Total Cost with NAEO Training Program = $1,600.00 ($1,570.00 actual)

Total savings with NAEO training program: $840.00 (35%) per employee trained

NAEO Amtelco Service Contract Discount

Annual Service Contact (appx): $5,000.00
10% Discount = $500.00

Total Savings utilizing the NAEO discount: $500.00

Business Continuity

Average Monthly Revenue (28 day billing cycle): $100k

48 hours of lost service (hurricane/snow storm/etc.): $100k/2 days of lost service = (roughly) $3,500.00/day x 2 = $7,000.00 lost

Business Continuity routes calls to another center and outage is minimized to estimated 4 hours: $3,500.00/24 = $150.00/hour x 4 hours = $600.00 lost

Total savings by creating and executing disaster plan through NAEO’s Business Continuity Program= $6,300.00. Access to NAEO Business Continuity free to NAEO Members.

E&O Insurance

Old Policy: $3700.00 (plus $1200.00 for membership access to policy)
New Policy: $2700.00
Savings: $1000.00 (policy alone)

See more information on E&O Insurance here.

Total savings from old policy: appx. $2000.00 (including membership access)


4 Benefits Total Savings to NAEO member: $1,300.00-$3,300.00. You can save even more if you experience a disaster and are prepared through NAEO Business Continuity Benefits. See below for details.

Total savings if benefits are utilized without Service Interruption/Disaster:
Operator Training Program $840.00 (per employee)
NAEO Service Contract Discount: $500.00
E&O Insurance*: $1000.00
Total Value of Benefits: $2,340.00

NAEO Membership Cost: $765.00
Estimated Net Value: $1,575.00

Total Savings with benefits including the utilization of Business continuity plan during a Interruption/Disaster:
Operator Training Program: $840.00
Amtelco FSC Discount: $500.00
E&O Insurance*: $1,000.00
Business Continuity: $6,300.00
Total Value of Benefits: $8,640.00

NAEO Membership Cost: $765.00
Estimated Net Value: $7,875.00

The overall value and savings by utilizing and implementing Member benefits will vary from site to site. The numbers used in this study are examples only, based on Member feedback.

The value, savings, and increased revenue achieved via the List Serve and numerous networking opportunities within NAEO can also be used to pay for other NAEO benefits such as the Annual Conference, Supervisor training, additional Conference attendees, and more.

By participating in the other additional benefits, NAEO members and their employees receive education, networking opportunities, and real world advice that greatly benefit our members businesses.


Thank You, Preferred Vendors