WEBINAR

Deep Numbers/SIM Tree - Workforce Management System

Host: Krysta Rondini
Presenter: Hans Wilhelmsson

Join this webinar to learn about simTree, the Work force management system developed for the web. With simTree, you can generate automatic schedules for several weeks in a matter of minutes, or use the intuitive graphical UI to make manual changes in your schedules. simTree uses simulations to predict your call volumes, which unlike Erlang C can account for multi-skilled agents. Our advanced schedule optimization create the best possible match to your target service level and saves money every hour of the day. The built-in employee app lets your agents access their schedule wherever they are, and they can use the app for vacation requests, notifying of sick leave, trade shifts, and a lot more. simTree provides payroll reports and adherence tracking, so that you can access everything you need for your work force management - all in the same place.

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Questions? contact: management@naeo.org