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National Amtelco Equipment Owners

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Here you can find out about upcoming events and view photo galleries of past events. Some events may allow for online registration and the ticket purchase. Click the event name to view more details.

View our Event Registration Policy and Terms here (PDF)


Upcoming events

    • 10/21/2025
    • 9:00 AM
    • 10/23/2025
    • 3:00 PM
    • Online
    Register


    HUG Virtual Training Series

    October 21-23rd, 2025 9AM Central to 3PM central each day 

    Register HERE!

    Are you looking to enhance your hospital's efficiency, streamline operations, and optimize patient care?

    Join us for a three-day virtual training course designed to help medical professionals and managers enhance their programming skills to improve and streamline operations within your organization. This course will guide you through practical steps to optimize your workflows. Whether you're new to these tools or looking to expand your knowledge, this training will provide exceptional professional growth and be a valuable resource to your organization.

    Training Agenda

    Day 1: Getting Started

    • Directory Set up
    • On Call Schedules
    • Statuses
    • Creating New Clients
    • Client Settings
    • Linking Infinity to Genesis (if needed)
    • Genesis Settings

    Day 2: Hands-On Programming

    • Creating a new Basic Script
    • EZ Script view vs. Tree View
    • Directory Integration
    • Screen Modes
    • Navigating through scripts
    • Contact Based Architecture (CBA)
    • Mapping Accounts
    • Info Pages
    • Shared Fields

    Day 3: Exploring Advanced Features

    • More CBA (as needed)
    • Advanced Expressions
    • Review/Questions
    • MiTeam Web review (Time Permitting)
    • Active Insights (Time Permitting)

    SPEAKER - Marie McGuire

    AnswerTel of Athens Inc. 

    Marie McGuire has been a dedicated member of AnswerTel for 39 years and has worked extensively with Amtelco products since 2005. She has been an active contributor to the Professional Development Committee (PDC) for many years and served two terms on the NAEO Board of Directors. During her tenure, Marie played a key role on the Conference Committee, serving as both Co-Chair and Chair over several years. Her passion for education is reflected in her contributions to the PDC, Learning Management System (LMS) content and her presentations during the Summer Series Workshops.

    Cost

    HUG Member: Included in membership
    NAEO Members (Non-HUG): $849
    Non-Member: $999

    Policies

    All HUG Training Series registrations are nonrefundable.


    • 10/29/2025
    • 12:00 PM
    • online

    WEBINAR

    Join the team from Dedicated People

    The purpose of our Webinar is to show how inclusive leadership, structured training and proactive quality assurance can help a culturally diverse workforce feel confident from day one and deliver high quality service on every call. 

    Click Here to REGISTER NOW!
    • 11/12/2025
    • 12:00 PM
    • online

    WEBINAR

    FDC - Amtelco Presents

    Join us for our next FDC Amtelco Presents webinar as we highlight the exciting new features in Version 6.0, along with the latest miTeamWeb updates.

    This session is a great way to stay up to speed on tools that can streamline your operations and give your team fresh options to explore.

    With the NAEO Conference in San Antonio just 4 months away, this webinar is the perfect warm-up for all the learning and networking still to come. Bring your questions, curiosity, and excitement. We’ll see you there!

    Click Here to REGISTER NOW!
    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort and Spa, San Antonio, Texas
    Register

    2026 NAEO Annual Conference

    March 22-25, 2026 | San Antonio, TX
    La Cantera Resort & Spa

    Join us for our 2026 Annual Conference — where you will experience the best education and networking available in the teleservices industry. Next year our conference will be held in San Antonio, Texas at La Cantera Resort & Spa. We look forward to hosting a unique experience with industry-focused content, featured speakers, and opportunities to network!


    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort and Spa, San Antonio, Texas
    Register

    Save the date for the 2026 NAEO Annual Conference

    2026 NAEO Annual Conference

    Single Day Registration

    March 22-25, 2026 | San Antonio, TX
    La Cantera Resort & Spa

     

    Mark your calendars for our 2026 Annual Conference — where you will experience the best education and networking available in the teleservices industry. Next year our conference will be held in San Antonio, Texas at La Cantera Resort & Spa. We look forward to hosting a unique experience with industry-focused content, featured speakers, and opportunities to network!


    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort & Spa, San Antonio, TX
    Register

    Extend your brand identity and marketing capabilities with a strong visible presence in San Antonio, Texas at the 2026 NAEO Annual Conference. Take advantage of the opportunity to tie your brand identity not only to NAEO, but to the educational aspects of this conference.

    NAEO is a leading association dedicated to helping businesses optimize their use of Amtelco equipment. Our annual conference is a premier event for professionals in the call center industry, offering a unique opportunity for members to connect, learn, and share best practices.

    Who Attends?

    Our conference draws a diverse group of attendees:

    *Based on the 2025 conference attendance

    • Owners and CEOs (33%): Key decision-makers driving their organizations forward.
    • Operations Managers (20%): Leaders focused on efficiency and effectiveness.
    • IT Managers (20%): Experts in technology and system integration.
    • Sales and Business Development (9%): Professionals dedicated to expanding business opportunities.
    • Others (18%): Including directors, general managers, and project leaders, all playing crucial roles in their companies.

    Why Sponsor?

    Sponsoring NAEO offers direct access to an engaged and influential audience. Many of our vendors return year after year, recognizing the value of the connections and opportunities our conference provides. Whether you're a returning sponsor or considering us for the first time, this is an excellent chance to showcase your solutions to the people who matter most in the Amtelco community.


    Benefits


    2 Available

    Platinum
    $7,000

    3 Available

    Gold
    $5,000

    3 Available

    Silver
    $3,500

    11 Available

    Bronze
    $2,500

    Minimum 10** Available

    FIREWORKS
    $1000

    Exhibitor Tables

    2

    1

    1

    1

     

    Preferred Selection of Exhibitor Space

    1st

    2nd

    3rd

    4th

     

    Exhibitor Attendee(s) ($500 Value)

    4

    2

    1

    1

     

    Additional Attendee(s) - (20% off /per person)

     

    Promo Item in Vendor Bag

    Thank you on Social Media and Official NAEO Account

    Company Logo & Website Link on NAEO Website

    Conference Signage Recognition

     

    Recognition in Newslinks

     

    Post-Conference Attendee List (emails only - full attendance)

     

    Participate in First-Timer Game

     
    Sponsorship Recognition During Welcome Session                             
    Promote 1 Offer on Social Media 30 Days Before or After Conference                            
     2 Minute Verbal Introduction                             

    Room Host Opportunity

       

    Single Slide Offer on Break Filler Slides

       

    10-Minute Presentation in General Session

         
     Marketing Email sent to membership      ✔      
     Article in NAEO Newslink          
     Early Access to Attendee list          

    Promo Items on Attendee Tables During General Session

           
     Verbal Recognition and Thank you before Fireworks Launch          

    Opportunity Details

    Platinum

    Keynote (2 Available)

    Gold

    Pocket Schedule (1 Available)
    Name Badge (1 Available)
    Photographer at Reception and Awards (1 Available)

    Silver

    Owners' Forum (1 Available)
    Welcome Reception (1 Available)
    Hotel Key Card (1 Available)

    Bronze

    Breakfast (3 Available)
    Lunch (3 Available)  
    Morning Coffee & Snack (3 Available)  
    Afternoon Coffee & Snack (2 Available)   

     Fireworks Let's Celebrate with a BANG!!!.  Any additional funds will be donated to the Operator Relief Fund (we need a minimum of 10 sponsorships for this event to take place.  If we don't achieve our goal the funds will either be returned or donated to Operator Relief. Thank you for all your support. 

    The Fine Print

    All sponsorship opportunities are first-come, first-served. Payment is required to confirm sponsorship. All sponsorships require approval by the NAEO Board of Directors.

    Travel and accommodations are not included. Full conference attendance is included for all sponsor levels listed, except community level. If you wish to bring exhibitor representatives, beyond what is included in your package, conference passes are available at $560 per person.

    Promotional items for tables and conference bags are to be purchased and supplied by the vendors. NAEO does not provide or purchase these items.

    NAEO is a non-profit organization dedicated to supporting our members and community. To help us maximize the impact of your contributions and minimize administrative costs, we kindly request that payments be made via ACH or check whenever possible.

    NAEO events, webinars, social media, and membership communication lists are structured to support solutions that integrate with, enhance, or complement Amtelco’s Genesis, Infinity, and/or Intelligent Series software and/or hardware. Promoting PBX switches, or ACD distribution solutions at NAEO events, or NAEO communication channels is exclusive to Amtelco as part of their sponsorship agreement.

    Cancellation Policy

    All Sponsor/Exhibitor cancellations received by December 8, 2025 will receive a full refund. Cancellations received between December 8, 2026 and January 8, 2026 will receive a 50% refund. Cancellations received after January 8, 2026 are nonrefundable. Contact management@naeo.org regarding any cancellations.

    View complete conference policies

    Contact

    Email management@naeo.org


© 2025 National Amtelco Equipment Owners.
All rights reserved.

National Amtelco Equipment Owners
7901 4th Street N | Suite 26912
St Petersburg, FL 33702

Phone: 800-809-6373
Fax: 800-809-6374
Email: management@naeo.org