Amtelco Service Contract Discount Program

NAEO members are eligible for a 10% discount, up to $1,000, annually on your Amtelco Service Contract invoice. This benefit alone can almost pay for your NAEO membership! Members must complete an assessment designed to confirm understanding of information that is useful for YOU and Amtelco Field Service in providing support when needed.

NAEO’s Online Community E-mail Listserv & RYVER Online Collaboration Tool

• Become part of NAEO’s online community and connect with other Members through the NAEO Listserv (to be added email management@naeo.org ) 
• Our members use this benefit daily to gain guidance and support from peer members who have knowledge and experience. They ask and get answers to questions on how to strengthen and grow their businesses with topic about account set ups, technical advice and assistance, customer service challenges, how to use their Amtelco equipment to its full capacity and efficiency and much, much more.

Professional Development Program

Our Professional Development Program includes our new and improved educational benefits. Take advantage of the many Professional Development Programs, including:

• Professional Development Library: Our web-based Professional Development Library is a diverse collection of educational videos and examination questions already preloaded that allows you to assign specific tracks, document a specific agent’s progress, and even upload your own content to create your very own customized online Learning Management System (LMS).
  
• Online Operator Education Program: Our web-based Operator Training program, which is included in NAEO’s Professional Development Library, will allow you to give your front line employees a self-paced venue to learn your Infinity system and how to process your client calls. And, as an added bonus, you as the Administrator can test and track the trainee’s progress through the course.
  
• Educational Workshops: Workshops focusing on IS scripting, technical education or supervisor development. The workshops are offered as a Summer Series or pre or post of our annual Conference (typically in March). During these workshops our members have the ability to learn from other members who have advanced knowledge and experience in the topic areas as well as successful implementation of the content.
  
• Educational Webinars : One to two times per month, NAEO members can participate in a free online education session that lasts from 30 to 60 minutes on a wide variety of topics. Industry peers will present on topics such as HIPAA, Call Distribution, Voice Mail, Scheduling, Voice Logger, and much more. During these sessions you will get information and insight into how an industry peer grew their business.

Errors & Omissions Insurance  (Gallagher Insurance)

NAEO has partnered with Gallagher and CFC to present a tailored Professional & Cyber Liability Program exclusively designed for NAEO members. This initiative offers comprehensive coverage, competitive pricing, and access to high-quality risk management solutions. CLICK HERE TO READ MORE

SASA - superior Agent Service award

SASA Award: Superior Agent Service Award The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges, over a 6-month period running from July through January. READ MORE.....

Mentor Program

Mentorship is impactful to the mentor and mentee.  Having the right person in your corner can give you new insights, expand your knowledge and help you take career advancement steps that will get you where you want to go. It’s not a one-way street, either; the experience is valuable for mentors because provides the opportunity to further develop leadership and communications skills.

Our Mentor program is available for new or existing members. The program is to help you transition into your new system, learn more about what your system can do for you and help your staff grow in their knowledge and experience.

• New Members: If you are new to the Amtelo family, you will be teamed up with a member company whose contacts will act as your mentor for advice, guidance and counsel, and to help make the transition to your new Amtelco system as seamless as possible.
  
  
• Existing Members: If you are an existing member company and have a staff member that is new to a position or could use a mentor to help them grow in their role, a mentor can help guide and counsel them to make them a stronger employee for you.

Conferences

Whether you are a small business, a large corporation or a hospital; if your business is healthcare focused, commercial focused or a blend of both, our conferences are information packed with topics that are unique to our business and our Amtelco equipment. The topics are designed to help you build a strong successful call center and strong employees. Topics include sessions led by industry experts through solo presentations and panels focusing on Operations, Sales, Marketing, Programming, System Usage and Maintenance, Finance and Staffing. Specific healthcare focused breakout sessions where management and staff from hospitals and healthcare focused call centers gather to share ideas and learn about new medical applications.

NAEO Newslinks

Newslinks is the association’s newsletter and member bulletin to keep you up to date on what is happening in our industry, as well as provides you with helpful tips from industry experts. Monthly you will get practical industry and equipment specific information to use in all areas of operations and management. Keep up to date on industry issues and NAEO happenings through this publication!

Past issues are available to members and are always a good reference for tips, tricks, and educational articles.

NAEO’s Healthcare User Group (HUG)

HUG’s primary objective is to give member companies who have a strong healthcare focus, as well as our hospital members, a venue to network with other member companies of the same focus. The member group share experiences and ideas to improve their understanding and use of their Amtelco products as well as other features and needs of their businesses.