WEBINAR - Rick Drumm Presents Peak Leadership

Click Here to REGISTER NOW!

Host: Krysta Rondini (Accurate Answer)
Presenter : Rick Drumm (Peak Leadership) 

In today’s fast-paced call center environment, distractions, turnover, and inconsistent focus quietly drain productivity and customer experience. The NAEO Board has hand-selected a series of Peak Micro-Learning courses designed to strengthen the daily skills that matter most—focus, communication, empathy, accountability, and energy management.
In this engaging session, business performance coach Rick Drumm will reveal how small, science-based learning moments—reinforced through coaching—create measurable improvements in both agent performance and customer satisfaction.
Participants will also explore the real cost of distractions and learn how incremental focus gains translate directly into stronger results, improved morale, and higher customer loyalty.

Join us on Wednesday March 11th, 2026
1:00pm EST - 2:00pm EST

We look forward to having you attend the event!