Marie McGuire
Amateur Crew Chief

Marie McGuire is celebrating her 40th year at AnswerTel.  Starting as a part-time 3rd shift agent and now part-owner and General Manager has given her the experiences needed to think as an agent and supervisor when programming.  Her love of teaching led her to become part of the PDC many years ago, and after serving two terms on the NAEO Board, she used the opportunity to become more involved in that committee once again.  She has been a presenter at Summer Series, HUG Virtual Series and webinars for several years and loves teaching the basics so that others can have a good foundation to build on for their own ideas and client needs.   

Erika DeRosier
Amateur Crew

After working in the healthcare industry for 18 years and obtaining a Bachelor of Science in Healthcare Management, Erika took a position as an operator for Always On Call Answering Service in 2018. Due to her interest in programming, a Programming/Networking Minor and SQL Certification, Erika moved into the role of Programming Manager in 2019. Since that time, Erika has become increasingly passionate about aiding in the growth and expansion of her Always On Call family and finding new ways to exceed both client and organizational expectations through creative programming solutions.

Ryan Nettesheim
Semi-Pro Crew Chief
  
Ryan is the Programming Manager at AnSer, where he’s worked for 12 years at the intersection of operations, automation, and data. He’s a key partner in AnSer’s AI development work and is known for turning complex workflows into reliable systems, often powered by strong SQL and a math-and-physics mindset.

Joe Belfeuil
Professional Crew Chief

Joe's tenure with AnSer spans an impressive 21 years, during which he has risen to the role of Lead Programmer.  Since 2010, he has spearheaded innovative solutions, empowering agents and clients alike with long-term strategies that enhance efficiency and effectiveness. When he’s not obsessing about what new feature can be added to AnSer’s message templates he can usually be found enjoying a movie with his wife and cats.

Krysta Rondini
Announcer

In addition to serving on the NAEO Board of Directors as PDC Chair, Krysta Rondini is the owner of Accurate Answer, LLC, bringing decades of experience in the answering service industry since 1997. With a strong commitment to professionalism, reliability, and client satisfaction, she has built her business around delivering responsive and efficient communication solutions tailored to each client’s needs.

Krysta’s extensive industry knowledge and hands-on leadership ensure that Accurate Answer, LLC maintains the highest standards of service, helping businesses enhance their customer experience and streamline their operations. 

Gerald R. Brosseau, II
Announcer

Gerald R. Brosseau, II is the President and second-generation owner of Always On Call, an award-winning 24/7 telephone answering service and emergency dispatch center based in Southwest Florida.  Gerald proudly serves on the NAEO Board of Directors as PDC Co-chair, and has served as NAEO President twice, in addition to being inducted into the NAEO Hall of Fame.