WEBINAR - Owning the Client Experience; Managing Client Expectations and Relationships

Click Here to REGISTER NOW!

Host: Joe Belfeuil
Presenter: Sharon Brainard (Always Answer)

In the answering service industry, client relationships aren’t just important — they’re everything. A single dropped ball can damage trust, but consistent communication and advocacy can turn even the toughest situation into long-term loyalty.

This webinar is designed for the client-facing professionals who work directly with our clients every day — the ones answering complaints, researching issues, coordinating with operations, and advocating on the client’s behalf. Together, we’ll explore how to move beyond “problem-solving” to truly owning the client experience from start to finish.

Attendees will learn how to:

• Set and manage client expectations with clarity and confidence

• Communicate effectively — both with clients and across internal teams

• Advocate for clients internally and ensure follow-through

• Turn service challenges into opportunities to build stronger relationships

• Keep everyone in the loop so the client always feels supported and informed

Whether you’re new to client relationship management or have years of experience, this session will provide practical strategies and a fresh mindset to help you strengthen trust, build loyalty, and create long-term client success.

JOIN us on:

Wednesday Nov 19th
 1:00 PM – 2:00 PM ET

We look forward to having you attend the event!