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• Superior Agent Service Award

  • Start
    03/22/2026
  • End
    05/31/2026

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  Recognize. Reward. Rise.

  Join the NAEO Superior Agent Service Award Program

  Submit your application NOW!

  The Superior Agent Service Award (SASA) recognizes the true heartbeat of your business—your agents. Unlike programs that evaluate entire call centers, SASA focuses on the individuals delivering exceptional customer experiences every day.

  Through 11 agent-specific awards and a six-month mystery caller evaluation, SASA provides objective recognition of service excellence.

  Celebrate your agents. Elevate your brand. Stand out from the competition.

  
  

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• Webinar - Back by popular demand: Live Scripting with Ryan Nettesheim

  • When
    04/22/2026
  •  
    1:00 PM
  • Location
    Online

  Click Here to REGISTER NOW!

  Host: Krysta Rondini (Accurate Answer)
  Presenter : Ryan Nettesheim (AnSer)

  See if your idea was picked as we work through common scripting challenges and explore fresh perspectives on how to solve them. Last time, we improved how operators review messages, updated warm patching for contact-based dispatch, and supported customers who don’t follow a standard on-call schedule. Was your idea selected? Join the webinar to find out!

  Join us on Wednesday April 22th, 2026
  1:00pm EST - 2:00pm EST

  We look forward to having you attend the event!

  Click Here to REGISTER NOW!

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• Webinar - Kevin Beale's Post Conference Webinar

  • When
    04/29/2026
  •  
    1:00 PM
  • Location
    Online

  Click Here to REGISTER NOW!

  Host: Ken Goldenberg (Direct Line Answer)
  Presenter : Kevin Beale (Amtelco)

  Don't miss the FDC / Amtelco Conference Recap

  Join us on Wednesday April 29th, 2026
  1:00pm EST - 2:00pm EST

  We look forward to having you attend the event!

  Click Here to REGISTER NOW!

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• Webinar - Webinar - Summer Series Preview

  • When
    05/06/2026
  •  
    1:00 PM
  • Location
    Online

  Click Here to REGISTER NOW!

  Host: Krysta Rondini (Accurate Answer)
  Presenter : Marie McGuire (AnswerTel) , Ryan Nettesheim (AnSer), Joe Belfeuil (AnSer)

  Don't miss Race Day!!  

  This session will highlight and preview what you can expect at Summer Series this July.

  Amateur Driver: Perfect for newcomers to programming seeking to build a strong foundation with Intelligent Series and Genesis. With hands on learning and practical guidance, attendees will build confidence, knowledge, and attain real world experience from day one.

  Semi-Pro Driver: The Intermediate course features focused workshop sessions that sharpen knowledge, expand capabilities, and deliver practical tools you can immediately start using.

  Professional Driver: Designed for experienced programmers, the Advanced Track offers in-depth, collaborative sessions that focus on case studies and scenarios, peer discussion, and advanced strategies to elevate performance and results.

  Join us on Wednesday May 6th, 2026
  1:00pm EST - 2:00pm EST

  We look forward to having you attend the event!

  Click Here to REGISTER NOW!

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• Summer Workshop Series

  • Start
    07/14/2026
  • End
    07/16/2026
  • Location
    Hilton Garden Inn, Indianapolis, IN

  Register

  

  EVENT PRICING

  Per Attendee

  Regular Member Rates:

  Annual Conference Promo Price (Ends Friday, April 17, 2026): $665.00
  Early Bird Deadline (Ends Sunday, May 24, 2026): $699.00
  After the Indy 500, May 24, 2026: $849.00

  Non-Member Rates: $849.00 and rate after early bird

  *The attendee rate is the same, regardless of which course is selected.
  *ACH is the preferred method of payment.
  *Deadline for Discounted Hotel Reservations is June 12, 2026

  
  

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