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Here you can find out about upcoming events and view photo galleries of past events. Some events may allow for online registration and the ticket purchase. Click the event name to view more details.

View our Event Registration Policy and Terms here (PDF)


Upcoming events

    • 10/29/2025
    • 12/31/2025
    Register

    William & Eleanor Curtin Scholarship Fund

    The Curtin Scholarship is a nonprofit educational scholarship sponsored by the National Amtelco Equipment Owners (NAEO). The fund recognizes the immense contributions the Curtins have made to the messaging industry, and their lifelong mission to educate and inspire their valued customers. Mr. and Mrs. Curtin, the founders of Amtelco, consistently provided the products, the vision, and the techniques to greatly advance our industry.

    As entrepreneurs, they were present at the beginning of the Telecommunications revolution, arguably one of the most significant events of the second half of the 20th Century. NAEO offers this scholarship to individuals who demonstrate similar entrepreneurial traits. The applicant should be a motivated, curious individual who has chosen Telecommunications as a career.

    The recipient will receive:

    • A $500.00 cash award to be used to attend a conference or educational course or for the development of an innovative approach to call center management in his or her office. (Examples: Call Center Seminar, College Management Course or software purchase to develop a quality assurance program).

    In exchange the recipient will:

    • Write an article for Newslinks within a year of the receipt of the award detailing his or her experience and discoveries
    • Winners are also encouraged to share their results with the NAEO membership through webinars, the NAEO website and participation in the annual conference
    • Join and be an active member of an NAEO committee

    Criteria:

    • Applicant is an owner of or has been employed by a NAEO Member Company and in a senior management or higher level employment position.
    • Applicant desires to educate him/herself by taking a class or attending a seminar or workshop which will serve to enhance their skills in the call center.
    • Applicant agrees to share knowledge gained with others in the call center upon their return.
    • Applicant understands the funds are to be used for the cost to attend, including tuition/ registration fees, books and reasonable travel expenses if any.
      (Should you have any questions regarding this criterion please contact the NAEO Executive Director)
    • Applicant will be encouraged to write up a synopsis of their experience in order to allow the Newslinks editor to craft an article about their experience.
    • 10/30/2025
    • 01/01/2026
    Register

    Christina Collins Educational Scholarship Fund

    The Christina Collins Educational Scholarship Fund was established in loving memory of Christina Collins by the Board of Directors of the National Amtelco Equipment Owners. Christina owned and operated a telemessaging bureau prior to joining Amtelco as a TAS consultant. She assisted several EVE owners with the schematics and design of their offices. Her commitment to this industry was demonstrated by freely sharing her expertise. Christina was a highly respected individual with great integrity and a strong sense of loyalty to the NAEO membership. As she was also a great advocate of education, the NAEO Board has established this annual scholarship award in her honor.

    The scholarship will be bestowed on a worthy employee from a NAEO member’s office for the sole purpose of attending the annual NAEO conference or any other seminar or training sponsored by NAEO (registration fee, up to three nights lodging and up to $20 per diem for meals) within 18 months from the date awarded.

    This scholarship is available to all, regardless of financial need.

    In addition to filling out the application below, you must have your employer fill out the appropriate fields on the following form and fax it to 800-809-6374. Without this additional form submission, your application will be disqualified.

    • 10/30/2025
    • 01/01/2026
    Register

    Michael Goumas Scholarship Fund

    The Michael Goumas Scholarship represents the spirit of creativity, continual learning and sharing.

    Michael was never satisfied with his knowledge of Intelligent Series, he continuously explored its features and pushed actively for improvements. Most importantly he was always expanding the envelope of what it could do, what problems it could solve and how it could benefit others. The ideal recipient of this scholarship is passionate about expanding and sharing their system knowledge. They have a problem solver's mindset and care deeply about making things that help deliver amazing customer service.

    This scholarship will grant the recipient paid registration at the NAEO Summer Series Workshop — airfare (max $500) and hotel will also be covered (courtesy of AnswerFirst) if it is hosted in-person.

    • 11/05/2025
    • 1:00 PM
    • online

    WEBINAR - Call 2 Call

    Join us for an inside look at how Call2Call helps companies grow through bilingual, nearshore staffing solutions. We’ll discuss how U.S. and Canadian businesses are reducing overhead and scaling faster by leveraging skilled teams in customer service, IT, and administrative support based in Mexico.

    JOIN us on:

    Wednesday Nov 5th
     1:00 PM – 2:00 PM ET

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 11/12/2025
    • 12:00 PM
    • online

    WEBINAR

    FDC - Amtelco Presents

    Join us for our next FDC Amtelco Presents webinar as we highlight the exciting new features in Version 6.0, along with the latest miTeamWeb updates.

    This session is a great way to stay up to speed on tools that can streamline your operations and give your team fresh options to explore.

    With the NAEO Conference in San Antonio just 4 months away, this webinar is the perfect warm-up for all the learning and networking still to come. Bring your questions, curiosity, and excitement. We’ll see you there!

    Click Here to REGISTER NOW!
    • 11/14/2025
    • 12:00 PM
    • online

    WEBINAR - November Innovation Machine Discussion - October Ideas

    Join the FDC and Amtelco for a review of last month’s Innovation Machine submissions, and take part in a discussion on how these ideas could be implemented to reduce costs, improve efficiency, or simplify processes for your team.

    JOIN us on:

    Friday Nov 14th
     12:00 PM – 1:00 PM CT

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 11/19/2025
    • 1:00 PM
    • online

    WEBINAR - Owning the Client Experience; Managing Client Expectations and Relationships

    Click Here to REGISTER NOW!

    Host: Joe Belfeuil
    Presenter: Sharon Brainard (Always Answer)

    In the answering service industry, client relationships aren’t just important — they’re everything. A single dropped ball can damage trust, but consistent communication and advocacy can turn even the toughest situation into long-term loyalty.

    This webinar is designed for the client-facing professionals who work directly with our clients every day — the ones answering complaints, researching issues, coordinating with operations, and advocating on the client’s behalf. Together, we’ll explore how to move beyond “problem-solving” to truly owning the client experience from start to finish.

    Attendees will learn how to:

    • Set and manage client expectations with clarity and confidence

    • Communicate effectively — both with clients and across internal teams

    • Advocate for clients internally and ensure follow-through

    • Turn service challenges into opportunities to build stronger relationships

    • Keep everyone in the loop so the client always feels supported and informed

    Whether you’re new to client relationship management or have years of experience, this session will provide practical strategies and a fresh mindset to help you strengthen trust, build loyalty, and create long-term client success.

    JOIN us on:

    Wednesday Nov 19th
     1:00 PM – 2:00 PM ET

    We look forward to having you attend the event!

    Click Here to REGISTER NOW!
    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort and Spa, San Antonio, Texas
    Register


    2026 NAEO Annual Conference

    March 22-25, 2026 | San Antonio, TX
    La Cantera Resort & Spa

    It is time to unlock your spot at the event of the year.  The 2026 Annual Conference  is just around the corner.  Register now where you will experience the best education and networking available in the teleservices industry. Next year our conference will be held in San Antonio, Texas at La Cantera Resort & Spa. We look forward to hosting a unique experience with industry-focused content, featured speakers, and opportunities to network!

    Don't miss out!  Secure your spot today to take advantage of our Early Bird Pricing.  Early bird ends Jan 20th, 2026

    Early Bird Conference Price: $749 (after Early Bird $899)
    Early Bird Conference Price: $729 for 2+ (after Early Bird $879)

    Non Member Price:  $949 (after Early Bird $1049)
    Non Member Price: $929 (after Early Bird $1029)

    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort and Spa, San Antonio, Texas
    Register

    Save the date for the 2026 NAEO Annual Conference

    2026 NAEO Annual Conference

    Single Day Registration

    March 22-25, 2026 | San Antonio, TX
    La Cantera Resort & Spa

     

    Mark your calendars for our 2026 Annual Conference — where you will experience the best education and networking available in the teleservices industry. Next year our conference will be held in San Antonio, Texas at La Cantera Resort & Spa. We look forward to hosting a unique experience with industry-focused content, featured speakers, and opportunities to network!


    • 03/22/2026
    • 03/25/2026
    • La Cantera Resort & Spa, San Antonio, TX
    Register

    Extend your brand identity and marketing capabilities with a strong visible presence in San Antonio, Texas at the 2026 NAEO Annual Conference. Take advantage of the opportunity to tie your brand identity not only to NAEO, but to the educational aspects of this conference.

    NAEO is a leading association dedicated to helping businesses optimize their use of Amtelco equipment. Our annual conference is a premier event for professionals in the call center industry, offering a unique opportunity for members to connect, learn, and share best practices.

    Who Attends?

    Our conference draws a diverse group of attendees:

    *Based on the 2025 conference attendance

    • Owners and CEOs (33%): Key decision-makers driving their organizations forward.
    • Operations Managers (20%): Leaders focused on efficiency and effectiveness.
    • IT Managers (20%): Experts in technology and system integration.
    • Sales and Business Development (9%): Professionals dedicated to expanding business opportunities.
    • Others (18%): Including directors, general managers, and project leaders, all playing crucial roles in their companies.

    Why Sponsor?

    Sponsoring NAEO offers direct access to an engaged and influential audience. Many of our vendors return year after year, recognizing the value of the connections and opportunities our conference provides. Whether you're a returning sponsor or considering us for the first time, this is an excellent chance to showcase your solutions to the people who matter most in the Amtelco community.


    Benefits


    2 Available

    Platinum
    $7,000

    3 Available

    Gold
    $5,000

    3 Available

    Silver
    $3,500

    11 Available

    Bronze
    $2,500

    Minimum 10** Available

    FIREWORKS
    $1000

    Exhibitor Tables

    2

    1

    1

    1

     

    Preferred Selection of Exhibitor Space

    1st

    2nd

    3rd

    4th

     

    Exhibitor Attendee(s) ($500 Value)

    4

    2

    1

    1

     

    Additional Attendee(s) - (20% off /per person)

     

    Promo Item in Vendor Bag

    Thank you on Social Media and Official NAEO Account

    Company Logo & Website Link on NAEO Website

    Conference Signage Recognition

     

    Recognition in Newslinks

     

    Post-Conference Attendee List (emails only - full attendance)

     

    Participate in First-Timer Game

     
    Sponsorship Recognition During Welcome Session                             
    Promote 1 Offer on Social Media 30 Days Before or After Conference                            
     2 Minute Verbal Introduction                             

    Room Host Opportunity

       

    Single Slide Offer on Break Filler Slides

       

    10-Minute Presentation in General Session

         
     Marketing Email sent to membership      ✔      
     Article in NAEO Newslink          
     Early Access to Attendee list          

    Promo Items on Attendee Tables During General Session

           
     Verbal Recognition and Thank you before Fireworks Launch          

    Opportunity Details

    Platinum

    Keynote (2 Available)

    Gold

    Pocket Schedule (1 Available)
    Name Badge (1 Available)
    Photographer at Reception and Awards (1 Available)

    Silver

    Owners' Forum (1 Available)
    Welcome Reception (1 Available)
    Hotel Key Card (1 Available)

    Bronze

    Breakfast (3 Available)
    Lunch (3 Available)  
    Morning Coffee & Snack (3 Available)  
    Afternoon Coffee & Snack (2 Available)   

     Fireworks Let's Celebrate with a BANG!!!.  Any additional funds will be donated to the Operator Relief Fund (we need a minimum of 10 sponsorships for this event to take place.  If we don't achieve our goal the funds will either be returned or donated to Operator Relief. Thank you for all your support. 

    The Fine Print

    All sponsorship opportunities are first-come, first-served. Payment is required to confirm sponsorship. All sponsorships require approval by the NAEO Board of Directors.

    Travel and accommodations are not included. Full conference attendance is included for all sponsor levels listed, except community level. If you wish to bring exhibitor representatives, beyond what is included in your package, conference passes are available at $560 per person.

    Promotional items for tables and conference bags are to be purchased and supplied by the vendors. NAEO does not provide or purchase these items.

    NAEO is a non-profit organization dedicated to supporting our members and community. To help us maximize the impact of your contributions and minimize administrative costs, we kindly request that payments be made via ACH or check whenever possible.

    NAEO events, webinars, social media, and membership communication lists are structured to support solutions that integrate with, enhance, or complement Amtelco’s Genesis, Infinity, and/or Intelligent Series software and/or hardware. Promoting PBX switches, or ACD distribution solutions at NAEO events, or NAEO communication channels is exclusive to Amtelco as part of their sponsorship agreement.

    Cancellation Policy

    All Sponsor/Exhibitor cancellations received by December 8, 2025 will receive a full refund. Cancellations received between December 8, 2026 and January 8, 2026 will receive a 50% refund. Cancellations received after January 8, 2026 are nonrefundable. Contact management@naeo.org regarding any cancellations.

    View complete conference policies

    Contact

    Email management@naeo.org


© 2025 National Amtelco Equipment Owners.
All rights reserved.

National Amtelco Equipment Owners
7901 4th Street N | Suite 26912
St Petersburg, FL 33702

Phone: 800-809-6373
Fax: 800-809-6374
Email: management@naeo.org